| Serial Number | 76022036 |
| Word Mark | VIADYNE IT MANAGEMENT SERVICE CENTRE |
| Filing Date | Monday, April 10, 2000 |
| Status | 602 - ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE |
| Status Date | Friday, January 25, 2002 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 1000 - Typeset: Word(s) / letter(s) / number(s) |
| Published for Opposition Date | NOT AVAILABLE |
| Disclaimer with Predetermined Text | "IT MANAGEMENT SERVICE CENTRE" |
| Goods and Services | COMPUTER SOFTWARE FOR MANAGING INFORMATION TECHNOLOGY INFRASTRUCTURE, NAMELY, HELP DESK FUNCTIONS PROVIDING A SET OF FORMS AND FUNCTIONS TO TRACK AND MANAGE USER SERVICE DISRUPTIONS, REQUESTS FOR SERVICE AND SERVICE RESTORATIONS DUE TO INFRASTRUCTURE OUTAGES, CHANGE MANAGEMENT FUNCTIONS PROVIDING A SET OF FORMS AND FUNCTIONS USED TO TRACK, APPROVE, MONITOR AND MANAGE CHANGES IMPLEMENTED WITHIN THE INFRASTRUCTURE; PROBLEM MANAGEMENT FUNCTIONS PROVIDING A SET OF FORMS AND FUNCTIONS TO INITIATE AND TRACK INVESTIGATIONS INTO COMPUTER PROBLEMS IN ORDER TO IDENTIFY ROOT CAUSES OF THE PROBLEMS, TO TRACK AND TO BRING RESOLUTION TO KNOWN COMPUTER ERRORS, AND TO PROVIDE A KNOWLEDGE BASE, RESTORATIONS AND/OR REQUESTS FOR COMPUTER SERVICE, TEMPLATES AND SCRIPTS TO ASSIST IN COMPUTER SERVICE RESTORATIONS AND/OR REQUESTS FOR COMPUTER SERVICE, ASSET/CONFIGURATION MANAGEMENT FUNCTIONS PROVIDING A SET OF FORMS AND FUNCTIONS USED TO MONITOR AND TRACK INVENTORY OF COMPUTER HARDWARE, COMPUTER SOFTWARE AND NETWORK COMMUNICATIONS AND PROCEDURES, TO DEFINE ATTRIBUTES OF AND RELATIONSHIPS BETWEEN SUCH HARDWARE, SOFTWARE, NETWORK COMMUNICATIONS AND PROCEDURES WITHIN THE INFORMATION TECHNOLOGY INFRASTRUCTURE, AND TO DETAIL THE CONTRACTUAL AND FINANCIAL INFORMATION PERTAINING TO THE INFORMATION TECHNOLOGY INFRASTRUCTURE; SERVICE LEVEL MANAGEMENT FUNCTIONS PROVIDING A SET OF FORMS AND FUNCTIONS USED TO DOCUMENT SERVICE LEVEL AGREEMENTS, NAMELY, WRITTEN AGREEMENTS BETWEEN SERVICE PROVIDERS AND CUSTOMERS WHICH DOCUMENT AGREED SERVICE LEVELS FOR A SERVICE, AND TO TAKE APPROPRIATE ACTIONS TO BE EXECUTED TO MAINTAIN, JUSTIFY, MEASURE AND MONITOR THOSE SERVICE LEVELS WITH RESPECT TO SERVICE LEVEL AGREEMENTS AND OPERATIONAL LEVEL AGREEMENTS BETWEEN INFORMATION TECHNOLOGY SERVICE PROVIDERS AND USERS, AND BETWEEN INFORMATION TECHNOLOGY SUPPORT GROUPS, AND; CONTACT MANAGEMENT FUNCTIONS PROVIDING A SET OF FORMS AND FUNCTIONS USED TO DEFINE AND TRACK ORGANIZATION AND SUPPORT STRUCTURES, NAMELY, LOGICAL GROUPINGS OF PEOPLE BROKEN DOWN INTO DISCRETE OPERATIONAL GROUPS AND EMPLOYMENT POSITIONS TO ENABLE IDENTIFICATION OF BUSINESS OPERATIONAL AREAS, GEOGRAPHICAL SITES AND LOCATIONS OF INFORMATION TECHNOLOGY INFRASTRUCTURE AND PEOPLE, THEIR ATTRIBUTES, ASSOCIATIONS AND ROLES WITHIN THE ORGANIZATION AND WITHIN THE INFORMATION TECHNOLOGY INFRASTRUCTURE |
| Goods and Services | PROVIDING CONSULTATION SERVICES IN THE FIELDS OF INFORMATION TECHNOLOGY |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, July 5, 2000 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, July 5, 2000 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | Viadyne Corporation |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Ontario, L1W 3R2 CA |
| Event Date | Event Description |
| Friday, January 25, 2002 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE |
| Thursday, May 3, 2001 | FINAL REFUSAL MAILED |
| Tuesday, February 20, 2001 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, September 20, 2000 | NON-FINAL ACTION MAILED |
| Friday, September 15, 2000 | ASSIGNED TO EXAMINER |