COMPUTER SOFTWARE FOR MANAGING INFORMATION TECHNOLOGY INFRASTRUCTURES; NAMELY, SOFTWARE USED TO PERFORM HELP DESK FUNCTIONS, NAMELY, TRACKING AND MANAGING USER SERVICE DISRUPTIONS, REQUESTS FOR SERVICE AND SERVICE RESTORATIONS DUE TO INFRASTRUCTURE OUTAGES; SOFTWARE USED TO PERFORM CHANGE MANAGEMENT FUNCTIONS, NAMELY, TRACKING, APPROVING, MONITORING AND MANAGING SYSTEM CHANGES IMPLEMENTED WITHIN THE INFRASTRUCTURE; SOFTWARE USED TO PERFORM PROBLEM MANAGEMENT FUNCTIONS, NAMELY, INITIATING AND ...

COMPUTER SOFTWARE FOR MANAGING INFORMATION TECHNOLOGY INFRASTRUCTURE, NAMELY, HELP DESK FUNCTIONS PROVIDING A SET OF FORMS AND FUNCTIONS TO TRACK AND MANAGE USER SERVICE DISRUPTIONS, REQUESTS FOR SERVICE AND SERVICE RESTORATIONS DUE TO INFRASTRUCTURE OUTAGES, CHANGE MANAGEMENT FUNCTIONS PROVIDING A SET OF FORMS AND FUNCTIONS USED TO TRACK, APPROVE, MONITOR AND MANAGE CHANGES IMPLEMENTED WITHIN THE INFRASTRUCTURE; PROBLEM MANAGEMENT FUNCTIONS PROVIDING A SET OF FORMS AND FUNCTIONS TO INITIATE ...