Customer relationship management; Customer services, namely, responding to customers inquiries for others in the field of new software support, lead generation and sales; Customer service management for others; Customer services, namely, providing customer service and product inquiry services via telephone and e-mail for others

computer software for implementing support systems used to supply information and assistance to customers

computer programs and software, namely a natural language format software produced with a knowledge database using a body of preexisting qualifying questions in response to a series of technical questions, so as to provide technical answers

computer software for use in connection with call tracking, problem tracking and customer service for the business customer