Providing on-line non-downloadable software for use in creating, searching and retrieving information from databases, computer and public networks, for use in analyzing and indexing information for the purpose of resolving customer issues across multiple channels, and for use in managing business processes, all in the fields of customer relationship management and knowledge management

Providing on-line non-downloadable software for use in creating, searching and retrieving information from databases, computer and public networks, for use in analyzing and indexing information for the purpose of resolving customer issues across multiple channels, and for use in managing business processes, all in the fields of customer relationship management and knowledge management