| Serial Number | 97482534 |
| Word Mark | INTOUCHCX |
| Filing Date | Wednesday, June 29, 2022 |
| Status | 641 - NON-FINAL ACTION - MAILED |
| Status Date | Friday, September 27, 2024 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Downloadable application software used for assisting agents in the fields of automating predictive systems, cognitive process automation, operating visual computing applications, knowledge virtualization and conducting on-line chats with digital virtual agents used in contact centers; workforce management application software for use in the centralization of time, schedule, and compensation management, and employee engagement; downloadable software application for use in the centralization of workflow management, compensation management, time and scheduling management with employees for contact centers; downloadable software for use in contact centers for database management; downloadable cloud computer software for use in contact centers for database management; downloadable computer software for assisting developers in creating program code for use in mobile internet applications and client interfaces |
| Pseudo Mark | IN TOUCH CX |
| Goods and Services | Outsourcing service provider in the field of customer relationship management in the areas of inbound voice, email, chat, social media messages; global outsourcing support services for others in the fields of customer relationship management, business process reengineering and back office support, namely, business administration consulting, documentation reproduction, documentation copying, documentation indexing for others; consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of business strategy plans and management projects, all in the area of contact center services |
| Goods and Services | Research and development in the field of artificial intelligence technology in the area of customer relationship management services; research and development in the field of machine learning, automated voice messaging in the area of customer relationship management; design of an intelligent virtual assistant software for use in the area of customer relationship management; design and development of computer software for data analytics and advanced product research in the field of artificial intelligence and machine learning; design, development of robots with artificial intelligence; development and implementation of an intelligent virtual assistant software for use in customer support services; development and implementation of computer software to be used for call diversion, for automated call screening, and for voice recognition in the field of artificial intelligence and machine learning; development of software applications for managing automated workflow tasks over the Internet; platform as a service (PAAS) featuring computer software platforms for contact center management |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, July 20, 2022 |
| Primary Code | 009 |
| First Use Anywhere Date | Tuesday, January 31, 2023 |
| First Use In Commerce Date | Tuesday, January 31, 2023 |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, July 20, 2022 |
| Primary Code | 035 |
| First Use Anywhere Date | Tuesday, January 31, 2023 |
| First Use In Commerce Date | Tuesday, January 31, 2023 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, July 20, 2022 |
| Primary Code | 042 |
| First Use Anywhere Date | Tuesday, January 31, 2023 |
| First Use In Commerce Date | Tuesday, January 31, 2023 |
| Party Name | INTOUCHCX INC. |
| Party Type | 11 - New Owner Before Publication |
| Legal Entity Type | 03 - Corporation |
| Address | WINNIPEG, MANITOBA R3C1T1 CA |
| Party Name | 24-7 Intouch Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Winnipeg, Manitoba R3C1T1 CA |
| Event Date | Event Description |
| Saturday, July 2, 2022 | NEW APPLICATION ENTERED |
| Wednesday, July 20, 2022 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, February 15, 2023 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Wednesday, April 12, 2023 | ASSIGNED TO EXAMINER |
| Tuesday, April 18, 2023 | NON-FINAL ACTION WRITTEN |
| Tuesday, April 18, 2023 | NON-FINAL ACTION E-MAILED |
| Tuesday, April 18, 2023 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Thursday, May 11, 2023 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Thursday, May 11, 2023 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, May 12, 2023 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Sunday, June 4, 2023 | SUSPENSION LETTER WRITTEN |
| Sunday, June 4, 2023 | LETTER OF SUSPENSION E-MAILED |
| Sunday, June 4, 2023 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Thursday, January 11, 2024 | SUSPENSION INQUIRY WRITTEN |
| Thursday, January 11, 2024 | INQUIRY TO SUSPENSION E-MAILED |
| Thursday, January 11, 2024 | NOTIFICATION OF INQUIRY AS TO SUSPENSION E-MAILED |
| Friday, January 26, 2024 | TEAS AMENDMENT OF USE RECEIVED |
| Saturday, January 27, 2024 | USE AMENDMENT FILED |
| Saturday, January 27, 2024 | AMENDMENT TO USE PROCESSING COMPLETE |
| Thursday, April 11, 2024 | TEAS RESPONSE TO SUSPENSION INQUIRY RECEIVED |
| Thursday, February 29, 2024 | USE AMENDMENT ACCEPTED |
| Friday, March 1, 2024 | NOTICE OF ACCEPTANCE OF AMENDMENT TO ALLEGE USE E-MAILED |
| Tuesday, August 27, 2024 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Tuesday, August 27, 2024 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Tuesday, August 27, 2024 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Saturday, September 7, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, September 27, 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Friday, September 27, 2024 | NON-FINAL ACTION E-MAILED |
| Friday, September 27, 2024 | NON-FINAL ACTION WRITTEN |
| Saturday, September 7, 2024 | ASSIGNED TO LIE |
| Saturday, September 7, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |