| Serial Number | 97913196 |
| Word Mark | INTOUCH CX |
| Filing Date | Friday, April 28, 2023 |
| Status | 700 - REGISTERED |
| Status Date | Tuesday, January 28, 2025 |
| Registration Number | 7666335 |
| Registration Date | Tuesday, January 28, 2025 |
| Mark Drawing | 3 - Illustration: Drawing or design which also includes word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, December 10, 2024 |
| Description of Mark | The mark consists of One solid bar as a semi-circle above a solid semi-rectangle, over a solid vertical bar followed by the word "INTOUCH" with "CX" in superscript, the "CX" is in a solid rectangle. |
| Pseudo Mark | IN TOUCH CX |
| Indication of Colors claimed | Color is not claimed as a feature of the mark. |
| Goods and Services | Outsourcing service provider in the field of customer relationship management in the areas of inbound voice, email, chat, social media messages; global outsourcing support services for others in the fields of customer relationship management, business process reengineering services and back office support, namely, business administration consulting, documentation reproduction, documentation copying tasks, documentation indexing for others, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of business strategy plans and management projects, all in the area of contact center services |
| NOT AVAILABLE | "CX" |
| Goods and Services | Research and development in the field of artificial intelligence technology in the area of customer relationship management services; research and development in the field of machine learning, automated voice messaging in the area of customer relationship management; design of an intelligent virtual assistant software for use in the area of customer relationship management; design and development of computer software for data analytics and advanced product research in the field of artificial intelligence and machine learning; design, development of robots with artificial intelligence; development and implementation of an intelligent virtual assistant software for use in customer support services; development and implementation of computer software to be used for call diversion, for automated call screening, and for voice recognition in the field of artificial intelligence and machine learning; development of software applications for managing automated workflow tasks over the Internet; platform as a service (PAAS) featuring computer software platforms for contact center management |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Sunday, May 28, 2023 |
| Primary Code | 035 |
| First Use Anywhere Date | Tuesday, January 31, 2023 |
| First Use In Commerce Date | Tuesday, January 31, 2023 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Sunday, May 28, 2023 |
| Primary Code | 042 |
| First Use Anywhere Date | Tuesday, January 31, 2023 |
| First Use In Commerce Date | Tuesday, January 31, 2023 |
| Party Name | IntouchCX Inc. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | Winnipeg, Manitoba R3C1T1 CA |
| Party Name | IntouchCX Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Winnipeg, Manitoba R3C1T1 CA |
| Party Name | IntouchCX Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Winnipeg, Manitoba R3C1T1 CA |
| Event Date | Event Description |
| Tuesday, May 2, 2023 | NEW APPLICATION ENTERED |
| Tuesday, May 9, 2023 | TEAS VOLUNTARY AMENDMENT RECEIVED |
| Sunday, May 28, 2023 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Tuesday, May 30, 2023 | NOTICE OF DESIGN SEARCH CODE E-MAILED |
| Friday, September 29, 2023 | ASSIGNED TO LIE |
| Friday, September 29, 2023 | PRELIMINARY/VOLUNTARY AMENDMENT - ENTERED |
| Wednesday, November 15, 2023 | ASSIGNED TO EXAMINER |
| Sunday, November 19, 2023 | NON-FINAL ACTION WRITTEN |
| Sunday, November 19, 2023 | NON-FINAL ACTION E-MAILED |
| Sunday, November 19, 2023 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Monday, December 11, 2023 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Monday, December 11, 2023 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, December 12, 2023 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Monday, January 8, 2024 | SUSPENSION LETTER WRITTEN |
| Monday, January 8, 2024 | LETTER OF SUSPENSION E-MAILED |
| Monday, January 8, 2024 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Friday, January 26, 2024 | TEAS AMENDMENT OF USE RECEIVED |
| Saturday, January 27, 2024 | USE AMENDMENT FILED |
| Saturday, January 27, 2024 | AMENDMENT TO USE PROCESSING COMPLETE |
| Tuesday, February 20, 2024 | NOTICE OF ACCEPTANCE OF AMENDMENT TO ALLEGE USE E-MAILED |
| Wednesday, August 21, 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Wednesday, August 21, 2024 | NON-FINAL ACTION E-MAILED |
| Wednesday, August 21, 2024 | NON-FINAL ACTION WRITTEN |
| Monday, February 19, 2024 | USE AMENDMENT ACCEPTED |
| Tuesday, August 20, 2024 | ASSIGNED TO EXAMINER |
| Tuesday, August 27, 2024 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Tuesday, August 27, 2024 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Tuesday, August 27, 2024 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Monday, October 28, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, October 28, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Monday, October 28, 2024 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Friday, November 15, 2024 | EXAMINERS AMENDMENT E-MAILED |
| Friday, November 15, 2024 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Friday, November 15, 2024 | EXAMINER'S AMENDMENT ENTERED |
| Friday, November 15, 2024 | EXAMINERS AMENDMENT -WRITTEN |
| Tuesday, December 10, 2024 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Wednesday, December 11, 2024 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Wednesday, December 11, 2024 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Wednesday, December 11, 2024 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Friday, November 15, 2024 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, December 4, 2024 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Tuesday, December 10, 2024 | PUBLISHED FOR OPPOSITION |
| Tuesday, January 28, 2025 | REGISTERED-PRINCIPAL REGISTER |
| Tuesday, January 28, 2025 | NOTICE OF REGISTRATION CONFIRMATION EMAILED |
| Sunday, July 6, 2025 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Sunday, July 6, 2025 | TEAS WITHDRAWAL OF ATTORNEY RECEIVED-FIRM RETAINS |
| Sunday, July 6, 2025 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Sunday, July 6, 2025 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |