| Goods and Services | Computer software for monitoring applications and servers on a computer network; Computer software for performing diagnostic tests of applications and servers on a computer network; Computer software for analyzing, communicating with, monitoring, controlling or reconfiguring other computer programs, hardware and devices; Computer software for evaluating hardware and software bugs, viruses, security status, incompatibilities, maintenance status and anomalies; Computer software providing resolutions and advice regarding bugs, viruses, security status, incompatibilities, maintenance status and anomalies, and upgrades; Computer software for diagnostic troubleshooting of applications and servers on a computer network; Computer software for identifying, tracking, extracting and reporting information regarding the performance of applications and servers on a computer network; Computer software for detecting and correcting software bugs, viruses and flaws; Computer software for automated correction of bugs, viruses, problems and defects in applications and servers on a computer network Computer software for providing notification of bugs, viruses, problems and defects in the performance of applications and servers on a computer network; Computer software for performing escalation protocols; Computer software for uploading diagnostic information to a support center for identifying and reporting problems and errors in the performance of applications and servers on a network; Computer software for providing user information regarding the performance of applications and servers on a computer network; Computer software for monitoring, notifying, reporting and identifying trends and exceptions on a computer network where said trends and exceptions are indications of potential problems, bugs, defects, viruses, issues, faults, or errors; Computer software for scheduling automatic performance reports of other applications and hardware on a computer network; Computer software for generating escalation protocol defined troubleshooting and corrective actions and services; Computer software for auditing and reporting the relevant history, root cause analysis, and interpreted diagnostics information about the performance of applications and servers on a computer network; Computer software for notifying users of available or required software downloads, patches, and service releases; Computer software for searching computer networks, applications, application configurations, network information, network devices, and operating system specifics for monitoring and cataloging same; and Computer software for submitting information and opening tickets to support personnel |
