| Serial Number | 98212254 |
| Word Mark | ZOOM CONTACT CENTER |
| Filing Date | Friday, October 6, 2023 |
| Status | 774 - OPPOSITION PENDING |
| Status Date | Friday, August 9, 2024 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, February 13, 2024 |
| Goods and Services | Telecommunications services for providing multiple-user access to a global computer network; Digital network telecommunications services; Telecommunication services, namely, transmission of voice, data, graphics, images, audio and video by means of telecommunications networks, wireless communication networks, and the Internet; telecommunication access services, namely, providing access to an omnichannel contact center, artificial intelligence (AI) chatbot services, file sharing, web messaging chat services, phone chat services, video communications services, all for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality |
| NOT AVAILABLE | "CONTACT CENTER" |
| Goods and Services | Contact Center as a service (CCaaS) services, namely, platform as a service featuring software for providing access to a cloud based omnichannel contact center platform; Platform as a service (PAAS) featuring computer software platforms for monitoring, controlling, and managing omnichannel call centers; Platform as a service (PAAS) featuring computer software platforms for collection, management, analyzation, and visualization of customer and employee data and metrics for use with operation of omnichannel call centers; Platform as a service (PaaS) services featuring software for customer relationship management (CRM); Software as a service (SAAS) services featuring software for monitoring, controlling, and managing omnichannel call centers; Software as a service (SAAS) services featuring software for collection, management, analyzation, and visualization of customer and employee data and metrics for use with operation of omnichannel call centers; Software as a services (SaaS) services featuring software for customer relationship management (CRM); Programming of computer software for others, namely, programming computer programs for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; design, development and customization of computer software in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; Providing temporary use of online non-downloadable computer artificial intelligence (AI) chatbot software for simulating conversations; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer service; providing temporary use of online, non-downloadable computer software for enabling electronic communications, namely, file sharing, email, chat, instant messaging, video, artificial intelligence (AI) chatbot chats, digital voice, and voice over internet protocol (VOIP); providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data; data aggregation, namely, data automation and collection services using software to evaluate, analyze, and collect business data and metrics; providing temporary use of non-downloadable computer software using artificial intelligence for resolving inquiries |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Saturday, October 14, 2023 |
| Primary Code | 038 |
| First Use Anywhere Date | Wednesday, February 23, 2022 |
| First Use In Commerce Date | Wednesday, February 23, 2022 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Saturday, October 14, 2023 |
| Primary Code | 042 |
| First Use Anywhere Date | Wednesday, February 23, 2022 |
| First Use In Commerce Date | Wednesday, February 23, 2022 |
| Party Name | Zoom Video Communications, Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | San Jose, CA 95113 |
| Party Name | Zoom Video Communications, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | San Jose, CA 95113 |
| Event Date | Event Description |
| Tuesday, October 10, 2023 | NEW APPLICATION ENTERED |
| Saturday, October 14, 2023 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Tuesday, December 12, 2023 | ASSIGNED TO EXAMINER |
| Tuesday, December 19, 2023 | NON-FINAL ACTION WRITTEN |
| Tuesday, December 19, 2023 | NON-FINAL ACTION E-MAILED |
| Tuesday, December 19, 2023 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Wednesday, December 27, 2023 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Wednesday, December 27, 2023 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, December 27, 2023 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Friday, January 5, 2024 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, January 24, 2024 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Tuesday, February 13, 2024 | PUBLISHED FOR OPPOSITION |
| Tuesday, February 13, 2024 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Thursday, March 14, 2024 | EXTENSION OF TIME TO OPPOSE RECEIVED |
| Friday, August 9, 2024 | OPPOSITION INSTITUTED NO. 999999 |
| Sunday, August 11, 2024 | EXTENSION OF TIME TO OPPOSE PROCESS - TERMINATED |