| Serial Number | 99487731 |
| Word Mark | WESTCX |
| Filing Date | Monday, November 10, 2025 |
| Status | 681 - PUBLICATION/ISSUE REVIEW COMPLETE |
| Status Date | Monday, April 27, 2026 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 3 - Illustration: Drawing or design which also includes word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, May 19, 2026 |
| Indication of Colors claimed | Color is not claimed as a feature of the mark. |
| Description of Mark | The mark consists of the word "WESTCX" in a stylized font with an incomplete square around "CX". |
| Goods and Services | Providing temporary use of non-downloadable cloud-based software featuring machine learning-based communication using artificial intelligence and generative AI to facilitate customer and employee engagement, customer and employee relationship management, enabling customer and employee to communicate via electronic channels being voice text messaging and web chat, and for assisting with customer and employee support; providing temporary use of non-downloadable cloud-based software for enabling customer identification and verification, for account management, for activating customer accounts, tracking purchases, processing payments, processing service requests, creating appointments, facilitating technical support, managing data related to patient transfers, reporting data outages, recording global functions, and for organizing intent gatherings; providing temporary use of non-downloadable cloud-based software using machine learning using artificial intelligence and generative AI and natural language processing to automate and improve two-way interactions with customers and employees; providing temporary use of non-downloadable, cloud-based software for creating and executing intelligent digital messaging campaigns, sending reminders and notifications to patients, and facilitating, executing, managing and analyzing conversational interactions; providing temporary use of non-downloadable, cloud-based software for creating and providing intelligent digital messaging services featuring virtual agents and interactive voice response systems that use voice-recognition technology for business customer and employee experience purposes; Providing online, non-downloadable software applications for use in the medical and healthcare fields, namely, computer software applications for managing patient data and sending electronic alerts to patients; providing online, non-downloadable computer software applications for use in the medical and healthcare fields, namely, computer software applications featuring artificial intelligence (AI) for managing patient data and sending electronic alerts to patients |
| Pseudo Mark | WEST CUSTOMER EXPERIENCE |
| Goods and Services | Providing electronic messaging services and automated telephone voice message services for health care professionals |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, November 10, 2025 |
| Primary Code | 038 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, November 10, 2025 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | West Technology Group, LLC |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | Omaha, NE 68154 US |
| Event Date | Event Description |
| Monday, November 10, 2025 | NEW APPLICATION ENTERED |
| Monday, November 10, 2025 | APPLICATION FILING RECEIPT MAILED |
| Monday, March 16, 2026 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Monday, March 16, 2026 | NOTICE OF DESIGN SEARCH CODE E-MAILED |
| Friday, March 20, 2026 | ASSIGNED TO EXAMINER |
| Friday, March 20, 2026 | NON-FINAL ACTION WRITTEN |
| Friday, March 20, 2026 | NON-FINAL ACTION E-MAILED |
| Friday, March 20, 2026 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Friday, April 10, 2026 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Friday, April 10, 2026 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, April 10, 2026 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Friday, April 17, 2026 | EXAMINERS AMENDMENT -WRITTEN |
| Friday, April 17, 2026 | EXAMINERS AMENDMENT E-MAILED |
| Friday, April 17, 2026 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Friday, April 17, 2026 | EXAMINER'S AMENDMENT ENTERED |
| Friday, April 17, 2026 | APPROVED FOR PUB - PRINCIPAL REGISTER |