| Goods and Services | Software as a Service (SAAS) featuring software for use in managing the implementation of health and human services programs, records management and analysis, event notification and reporting, fraud detection, tax management, and identity and access management, for use by public sector organizations, government organizations, health and human services organizations, public safety organizations, tax and revenue organizations, education organizations, and licensing and regulatory organizations; Platform as a Service (PAAS) featuring computer software platforms for use in managing the implementation of health and human services programs, records management and analysis, event notification and reporting, fraud detection, tax management, and identity and access management, for use by public sector organizations, government organizations, health and human services organizations, public safety organizations, tax and revenue organizations, education organizations, and licensing and regulatory organizations; Computer system analysis; Computer system design; Monitoring of computer systems by remote access to ensure proper functioning; Design, development and implementation of software; Design and development of software in the field of mobile applications; Installation, maintenance, repair, and updating of computer software; Rental of computer software; Computer programming; Server hosting; Computer services, namely, cloud hosting provider services; Computer software consultancy; Consulting in the field of information technology and cloud computing; Consulting services in the field of design, selection, implementation and use of computer hardware and software systems for others; Computer security consultancy; Technical consulting services in the fields of data center architecture, public, hybrid, community and private cloud computing solutions and evaluation and implementation of internet technology and services; Computer services, namely, data recovery services; Computer disaster recovery planning; Electronic data back- up services; Computer virus protection services; Computer technology support services, namely, help desk services; Integration of computer systems and networks; Information technology integration services; Computer services, namely, integration of private and public cloud computing environments; Computer network configuration services; Computer network design for others; Computer services, namely, remote and on-site management of the information technology (IT) systems of others; Technical support services, namely, 24/7 monitoring of servers and web and database applications and notification of related events and alerts; Technical support services, namely, installation, administration, and troubleshooting of web and database applications; Technical support services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems; Technical support services, namely, migration of datacenter, server and database applications; Data migration services; Computer system design and analysis for public sector organizations, government organizations, health and human services organizations, public safety organizations, and licensing and regulatory organizations; Design, development and implementation of software for public sector organizations, government organizations, health and human services organizations, public safety organizations, and licensing and regulatory organizations; Design, development and implementation of software in the field of public health, social services, public safety, licensing and permitting, and cybersecurity; Computer services, namely, remote and on-site management of the information technology (IT) systems of public sector organizations, government organizations, health and human services organizations, public safety organizations, and licensing and regulatory organizations; IT consulting services for public sector organizations, government organizations, health and human services organizations, public safety organizations, and licensing and regulatory organizations; IT consulting services featuring the upgrading and modernization of legacy computer, software, applications, and data systems; IT consulting services featuring the modernization of legacy IT systems in the public health, social services, public safety, licensing and permitting, and cybersecurity fields; Data and analytic consulting services for public sector organizations, government organizations, health and human services organizations, public safety organizations, tax and revenue organizations, education organizations, and licensing and regulatory organizations; Design, development, and implementation of analytic applications, including business intelligence solutions, data visualization tools, data search/query tools, investigative research applications, artificial intelligence (AI) and machine learning (ML) solutions, and generative AI capabilities; Design, development, and implementation of data management and governance solutions, including data models, data warehouses/lakes, data mesh/fabric architectures, graph and relational databases, synthetic data, extract/transform/load (ETL) pipelines, database and system administration services, metadata assets, data sharing agreements, and data retrieval tools; Design, development, and implementation of Machine Learning Operations (ML-Ops) pipelines for the development, deployment, and maintenance of AI and ML models into operational systems; Design, development, and implementation of predictive models to detect fraud and non-compliance; and Design, development, and implementation of predictive models to optimize the allocation of compliance resources |
