| Serial Number | 99256762 |
| Word Mark | UNIFIED CUSTOMER EXPERIENCE MANAGEMENT |
| Filing Date | Friday, June 27, 2025 |
| Status | 653 - SUSPENSION LETTER - MAILED |
| Status Date | Thursday, September 18, 2025 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| NOT AVAILABLE | CUSTOMER EXPERIENCE MANAGEMENT |
| Goods and Services | Cloud computing featuring software for use with comprehensive customer experience platforms for managing and analyzing customer interactions and data, transmitting customer communications, performing contact center functions, distributing surveys and capturing feedback, managing integrations, and performing agentic artificial intelligence (AI) functions, namely, summarizing conversations, drafting responses, and generating next action recommendations; Providing temporary use of on-line non-downloadable software in the field of comprehensive customer experience management for management and analysis of customer interactions and data transmission of customer communications, contact center functions, distribution of surveys distribution and feedback capture, managing integrations, and performance of agentic artificial intelligence (AI) functions, namely, summarizing conversations, drafting responses, and generating next action recommendations; Software as a service (SAAS) services featuring software in the field of comprehensive customer experience management for managing and analyzing customer interactions transmitting customer communications, performing contact center functions, distributing surveys and collecting feedback, managing integrations, and performing agentic artificial intelligence (AI) functions, namely, summarizing conversations, drafting responses, and generating next action recommendations |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, June 27, 2025 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | Nextiva, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Scottsdale, AZ 85256 |
| Event Date | Event Description |
| Thursday, August 7, 2025 | ASSIGNED TO EXAMINER |
| Friday, June 27, 2025 | APPLICATION FILING RECEIPT MAILED |
| Friday, June 27, 2025 | NEW APPLICATION ENTERED |
| Friday, June 27, 2025 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Tuesday, August 12, 2025 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Tuesday, September 16, 2025 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, September 16, 2025 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Wednesday, September 17, 2025 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Thursday, September 18, 2025 | SUSPENSION LETTER WRITTEN |
| Thursday, September 18, 2025 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Thursday, September 18, 2025 | LETTER OF SUSPENSION E-MAILED |
| Tuesday, August 12, 2025 | NON-FINAL ACTION E-MAILED |
| Tuesday, August 12, 2025 | NON-FINAL ACTION WRITTEN |