| Goods and Services | Comprehensive IT services namely licensing, installation, administration, and support for end-users; Comprehensive IT services namely licensing, installation, administration, and support for commercial end-users; end-user technical assistance, namely operating system updates to end-user devices and associated business applications; endpoint and server protection, namely multi-layered defense mechanisms, including Static AI pre-execution protection against both known and unknown file-based threats, basic initial setup and ongoing tuning, up-to-date installations, assistance in cleaning or wiping infected covered systems; multifactor authentication, namely enterprise Multifactor authentication service; cloud-based productivity collaboration services; Business Standard licenses, with ongoing support, integrating solutions into end-users active directory, setting up the software tenant, configuring mail and overseeing migration, establishing standard spam settings; Domain Name System (DNS) security, namely, comprehensive content filtering and threat protection deployed at the DNS layer; E-mail Security Awareness, namely, access to the email phishing and security awareness platform, comprehensive security awareness training, phishing email verification, and simulated email phishing campaigns; Firewall as a Service, namely, the utilization of a network firewall, standard firewall capabilities, VPN (Virtual Private Network), IPS (Intrusion Detection System), blacklist-based protection, GeoIP database usage, traffic shaping, and scheduled-based access control; Switch Service, namely, utilization of network switches; Wireless network services, namely the utilization of wireless networks, the provision of multiple SSIDs for both internal and external use, integration into active directory for authentication purposes; Active Directory, namely, the administration of an active directory infrastructure, maintaining and updating the Active Directory infrastructure, managing users and groups, monitoring system health, ensuring redundancy, troubleshooting, and integrating with necessary platforms; File Services, namely, the setup or migration to cloud based Infrastructure, updating the infrastructure for file services, managing folder and file permissions, monitoring system performance, ensuring redundancy, troubleshooting issues, and integrating with necessary platforms; Application Services, namely access to applications through a remote desktop platform |
