| Serial Number | 78719476 |
| Word Mark | TELETECH |
| Filing Date | Friday, September 23, 2005 |
| Status | 710 - CANCELLED - SECTION 8 |
| Status Date | Friday, April 9, 2021 |
| Registration Number | 3845316 |
| Registration Date | Tuesday, September 7, 2010 |
| Mark Drawing | 4000 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, October 24, 2006 |
| Amendment to a Registration/Renewal Certificate | In the heading, Int. Cl. 9 is reclassified to Int. Cl. 42. In the statement, lines 4-27, is deleted, and "Software as a service (SAAS) services featuring software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments; Software as a service (SAAS) services featuring software for workforce management applications including forecasting, scheduling and adherence functions to determine customer contact volume across multiple mediums in order to address the needs of customers of others; Software as a service (SAAS) services featuring software which groups call systems and tools needed to address interactions with customers of others and directs call flow by appropriate scripts; Software as a service (SAAS) services featuring software for data capture and reporting to identify, tract and act upon customer interaction trends; Software as a service (SAAS) services featuring software to track move/add/change requests made by others and provide issue resolution coordination; Software as a service (SAAS) services featuring software for automated root cause and trend analysis which compiles contact data, customer data and business process data for trend analysis within and across customer support systems of others" is inserted. |
| Goods and Services | Customer relationship management services and customer care services for others, namely, managing databases and receiving and responding to sales, service, technical support and general information inquiries of customers through a variety of media, and enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments, and providing customers with multicultural marketing solutions and speech- driven navigation tools; employment agency services; management of customer interaction management centers providing customer care and customer relationship management services |
| Goods and Services | [ Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments; computer software for workforce management applications including forecasting, scheduling and adherence functions to determine customer contact volume across multiple mediums in order to address the needs of customers of others; computer software which groups call systems and tools needed to address interactions with customers of others and directs call flow by appropriate scripts that may be downloaded from a global computer network; computer software for data capture and reporting to identify, tract and act upon customer interaction trends that may be downloaded from a global computer network; computer software to track move/add/change requests made by others and provide issue resolution coordination that may be downloaded from a global computer network; computer software for automated root cause and trend analysis which compiles contact data, customer data and business process data for trend analysis within and across customer support systems of others ] (( * Software as a service (SAAS) services featuring software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments; Software as a service (SAAS) services featuring software for workforce management applications including forecasting, scheduling and adherence functions to determine customer contact volume across multiple mediums in order to address the needs of customers of others; Software as a service (SAAS) services featuring software which groups call systems and tools needed to address interactions with customers of others and directs call flow by appropriate scripts; Software as a service (SAAS) services featuring software for data capture and reporting to identify, tract and act upon customer interaction trends; Software as a service (SAAS) services featuring software to track move/add/change requests made by others and provide issue resolution coordination; Software as a service (SAAS) services featuring software for automated root cause and trend analysis which compiles contact data, customer data and business process data for trend analysis within and across customer support systems of others * )) |
| Pseudo Mark | TELECOMMUNICATION TECHNICIAN |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 2 - Sec. 8 - Entire Registration |
| Class Status Date | Friday, April 9, 2021 |
| Primary Code | 035 |
| First Use Anywhere Date | Friday, October 22, 1982 |
| First Use In Commerce Date | Friday, October 22, 1982 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 2 - Sec. 8 - Entire Registration |
| Class Status Date | Friday, April 9, 2021 |
| Primary Code | 042 |
| First Use Anywhere Date | Friday, October 22, 1982 |
| First Use In Commerce Date | Friday, October 22, 1982 |
| Party Name | TTEC HOLDINGS, INC. |
| Party Type | 31 - New Owner After Registration |
| Legal Entity Type | 03 - Corporation |
| Address | ENGLEWOOD, CO 80112 |
| Party Name | TeleTech Holdings, Inc. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | ENGLEWOOD, CO 80112 |
| Party Name | TeleTech Holdings, Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Englewood, CO 80112 |
| Party Name | TeleTech Holdings, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Englewood, CO 80112 |
| Event Date | Event Description |
| Friday, April 9, 2021 | CANCELLED SEC. 8 (10-YR)/EXPIRED SECTION 9 |
| Wednesday, March 3, 2021 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Thursday, October 8, 2020 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| Thursday, October 8, 2020 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Thursday, October 8, 2020 | TEAS WITHDRAWAL OF ATTORNEY RECEIVED-FIRM RETAINS |
| Thursday, October 8, 2020 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Thursday, October 8, 2020 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Thursday, October 8, 2020 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
| Saturday, September 7, 2019 | COURTESY REMINDER - SEC. 8 (10-YR)/SEC. 9 E-MAILED |
| Monday, May 15, 2017 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Monday, May 15, 2017 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Tuesday, March 21, 2017 | NOTICE OF ACCEPTANCE OF SEC. 8 - E-MAILED |
| Tuesday, March 21, 2017 | SEC. 15 ACKNOWLEDGEMENT - E-MAILED |
| Tuesday, March 21, 2017 | REGISTERED - SEC. 15 ACKNOWLEDGED |
| Tuesday, March 21, 2017 | REGISTERED - SEC. 8 (6-YR) ACCEPTED |
| Tuesday, March 21, 2017 | AMENDMENT UNDER SECTION 7 ¿ PROCESSED |
| Wednesday, March 8, 2017 | PETITION TO DIRECTOR - DISMISSED |
| Monday, February 27, 2017 | COMMUNICATION RECEIVED FROM PETITIONER |
| Tuesday, November 1, 2016 | ASSIGNED TO PETITION STAFF |
| Thursday, September 8, 2016 | TEAS VOLUNTARY AMENDMENT RECEIVED |
| Wednesday, September 7, 2016 | TEAS SECTION 15 RECEIVED |
| Wednesday, September 7, 2016 | TEAS SECTION 8 RECEIVED |
| Wednesday, September 7, 2016 | SEC 7 REQUEST FILED |
| Wednesday, September 7, 2016 | TEAS PETITION TO DIRECTOR RECEIVED |
| Tuesday, September 7, 2010 | REGISTERED-PRINCIPAL REGISTER |
| Friday, July 30, 2010 | TTAB RELEASE CASE TO TRADEMARKS |
| Friday, July 30, 2010 | OPPOSITION TERMINATED NO. 999999 |
| Friday, May 14, 2010 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Wednesday, November 22, 2006 | OPPOSITION INSTITUTED NO. 999999 |
| Wednesday, November 22, 2006 | OPPOSITION PAPERS RECEIVED AT TTAB |
| Tuesday, October 24, 2006 | PUBLISHED FOR OPPOSITION |
| Wednesday, October 4, 2006 | NOTICE OF PUBLICATION |
| Wednesday, September 13, 2006 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
| Tuesday, September 12, 2006 | ASSIGNED TO LIE |
| Monday, August 28, 2006 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Friday, August 18, 2006 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Monday, August 14, 2006 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, August 14, 2006 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Monday, February 13, 2006 | NON-FINAL ACTION E-MAILED |
| Monday, February 13, 2006 | NON-FINAL ACTION WRITTEN |
| Sunday, January 29, 2006 | NON-FINAL ACTION E-MAILED |
| Sunday, January 29, 2006 | NON-FINAL ACTION WRITTEN |
| Sunday, January 29, 2006 | ASSIGNED TO EXAMINER |
| Friday, September 30, 2005 | NEW APPLICATION ENTERED IN TRAM |