| Serial Number | 97044155 |
| Word Mark | TELEPAY |
| Filing Date | Friday, September 24, 2021 |
| Status | 653 - SUSPENSION LETTER - MAILED |
| Status Date | Wednesday, July 31, 2024 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Computer software for the management and control of telecommunications systems used by customer contact centers comprised of interactive voice response networks (IVR); computer software for contact center management, namely, computer and telecommunications programs for combining and integrating telecommunications functionality, namely, voice recognition, interactive voice response systems, and interactive transaction processing systems over wired and wireless telecommunication networks for an organization's computer system; computer software for augmenting agent interaction with customers, namely, cloud based software for use in the collection and analysis of voice and speech utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction; computer hardware that integrates natural language processing, computational linguistics, information retrieval, analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment; computer software for utilizing the automatization of customer contact centers, namely, automated attendants and automated call centers; computer software used to support the activities of contact center customer service representative and contact center managers; computer software for the integration of customer relationship management (CRM integration); computer software for invoice payment services via online or voice telephone |
| Goods and Services | Consultancy services in the field of maintenance of computer software for computer systems; consultancy services in the field of cognitive computing systems that provide multi-modal natural language processing, predictive analytics and machine learning for contextual analysis in connection with customer agent interactions; providing online non-downloadable cloud based software for contact center management, namely, computer and telecommunications programs for combining and integrating telecommunications functionality, namely, voice recognition, interactive voice response systems, and interactive transaction processing systems over wired and wireless telecommunication networks for an organization's computer system, non downloadable cloud based software for augmenting live agent interactions with customers, specifically for use in the collection and analysis of voice and speech utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction and with computer systems that integrate natural language processing, computational linguistics, information retrieval, predictive analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment; providing temporary use of non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response (IVR) units and telephone dialers; providing temporary use of non-downloadable software used to support the activities of contact center customer service representatives and contact center managers; providing temporary use of non-downloadable software used for the integration of customer relationship management (CRM Integration); providing temporary use of non-downloadable computer software for invoice payment services via online or voice telephone; software as a service (SaaS) featuring software in the fields of membership business management, namely, the integration of interactive voice response (IVR) networks; managed application service provider featuring adaptive and configurable collections services delivered via an application software for use in customizing telecommunication service applications, namely, services for the queuing, handling, logging, recording, monitoring, tracking, supervision, management, routing, reporting, disposition and distribution of telephone calls and web based message transmissions for use in the field of debt collection; computer services, namely, providing temporary use of online non-downloadable computer software for receiving, playing, scheduling and managing automated voice messaging for use in the field of debt collection; providing temporary use of online, non-downloadable automated voice messaging software for receiving, playing, scheduling and managing automated voice messaging for use in debt collection that works with automatic dialers and interactive voice response (IVR) technology for use in the field of debt collection |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, October 26, 2021 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, October 26, 2021 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | Ivrnet Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 99 - Other |
| Address | Calgary, Alberta T2E6T6 CA |
| Event Date | Event Description |
| Tuesday, September 28, 2021 | NEW APPLICATION ENTERED |
| Tuesday, October 26, 2021 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Saturday, June 25, 2022 | ASSIGNED TO EXAMINER |
| Friday, July 8, 2022 | NON-FINAL ACTION WRITTEN |
| Friday, July 8, 2022 | NON-FINAL ACTION E-MAILED |
| Friday, July 8, 2022 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Thursday, December 29, 2022 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Thursday, December 29, 2022 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Friday, December 30, 2022 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, February 1, 2023 | SUSPENSION LETTER WRITTEN |
| Wednesday, February 1, 2023 | LETTER OF SUSPENSION E-MAILED |
| Wednesday, February 1, 2023 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Friday, August 18, 2023 | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION |
| Wednesday, October 11, 2023 | SUSPENSION INQUIRY WRITTEN |
| Wednesday, October 11, 2023 | INQUIRY TO SUSPENSION E-MAILED |
| Wednesday, October 11, 2023 | NOTIFICATION OF INQUIRY AS TO SUSPENSION E-MAILED |
| Wednesday, January 10, 2024 | TEAS RESPONSE TO SUSPENSION INQUIRY RECEIVED |
| Wednesday, July 3, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, July 3, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, July 3, 2024 | ASSIGNED TO LIE |
| Wednesday, July 31, 2024 | SUSPENSION LETTER WRITTEN |
| Wednesday, July 31, 2024 | LETTER OF SUSPENSION E-MAILED |
| Wednesday, July 31, 2024 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Sunday, November 17, 2024 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Sunday, November 17, 2024 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Sunday, November 17, 2024 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |