Trademark Overview
On Tuesday, November 2, 2004, a trademark application was filed for SUPERQ with the United States Patent and Trademark Office. The USPTO has given the SUPERQ trademark a serial number of 78510220. The federal status of this trademark filing is ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE as of Saturday, January 7, 2006. This trademark is owned by AltiGen Communications, Inc.. The SUPERQ trademark is filed in the Communication Services category with the following description:
SuperQ is a Voice over IP (VoIP) based, multi-site Automated Call Distribution application that uses a single queue to perform queuing and call distribution to call centers and workgroups located in different geographic sites or across multiple call center telephone systems; Using a SuperQ, local workgroups and remote locations and remote systems linked together via a VoIP network are serviced by a single overriding call distribution queue called a SuperQ; SuperQ optimizes operation efficiency by balancing workload and allocating agent resource from different workgroups and different sites in real-time; VoIP tie trunks are used to distribute calls between different sites; SuperQ provides greater network efficiency by controlling and managing calls at local entry point before they travel through the VoIP network to remote sites
