| Serial Number | 78943790 |
| Word Mark | SQM |
| Filing Date | Thursday, August 3, 2006 |
| Status | 800 - REGISTERED AND RENEWED |
| Status Date | Tuesday, December 12, 2017 |
| Registration Number | 3348536 |
| Registration Date | Tuesday, December 4, 2007 |
| Mark Drawing | 4000 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, September 18, 2007 |
| Indication of Colors claimed | Color is not claimed as a feature of the mark. |
| Goods and Services | Performing business evaluations of the performance and effectiveness of call and contact centers and providing analyses, reports and recommendations based on the results thereof; evaluating the comparative performance of call and contact centers and operating an awards program recognizing excellence in selected areas of call and contact center service and performance; call and contact center quality benchmarking studies for the measurement of service quality performance and providing analyses, reports and recommendations based on the results thereof, including comparisons to other call and contact centers that have undergone similar benchmarking studies; call monitoring calibration studies to link call monitoring ratings to customer satisfaction survey ratings and providing reports on the study results with outcomes, data analysis and recommendations; conducting surveys among the customers and employees of call and contact centers to assess customer and employee satisfaction levels and providing reports on the results thereof including outcomes, data analysis and recommendations; performing studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call and providing reports on the results thereof including outcomes, data analysis and recommendations; call and contact center customer and employee tracking studies for measuring customer and employee satisfaction levels over predetermined amounts of time and providing reports based on the results thereof; benchmarking studies to evaluate customer satisfaction levels with call and contact center websites and providing reports on the results thereof; and benchmarking studies to evaluate customer satisfaction levels with call and contact center interactive voice response channels and providing reports on the results thereof |
| Goods and Services | Conducting seminars and workshops directed to the management and operation of call and contact centers |
| Goods and Services | Testing, analysis and evaluation of the call and contact services of others for the purpose of certification of those that have achieved predetermined performance and customer satisfaction benchmarks |
| Pseudo Mark | SERVICE QUALITY MEASUREMENT |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, July 19, 2007 |
| Primary Code | 035 |
| First Use Anywhere Date | Wednesday, January 31, 1996 |
| First Use In Commerce Date | Wednesday, January 31, 1996 |
| International Class | 041 - Education; providing of training; entertainment; sporting and cultural activities. |
| US Class Codes | 100, 101, 107 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, August 8, 2006 |
| Primary Code | 041 |
| First Use Anywhere Date | Wednesday, January 31, 1996 |
| First Use In Commerce Date | Wednesday, January 31, 1996 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, July 19, 2007 |
| Primary Code | 042 |
| First Use Anywhere Date | Wednesday, January 31, 1996 |
| First Use In Commerce Date | Wednesday, January 31, 1996 |
| Party Name | Service Quality Measurement Group Inc. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | Vernon, BC V1T2H1 CA |
| Party Name | Service Quality Measurement Group Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Vernon CA |
| Party Name | Service Quality Measurement Group Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Vernon CA |
| Event Date | Event Description |
| Friday, June 18, 2021 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| Friday, June 18, 2021 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Friday, June 18, 2021 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Friday, June 18, 2021 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Friday, June 18, 2021 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
| Friday, August 16, 2019 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Friday, August 16, 2019 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Tuesday, December 12, 2017 | NOTICE OF ACCEPTANCE OF SEC. 8 & 9 - MAILED |
| Tuesday, December 12, 2017 | REGISTERED AND RENEWED (FIRST RENEWAL - 10 YRS) |
| Tuesday, December 12, 2017 | REGISTERED - SEC. 8 (10-YR) ACCEPTED/SEC. 9 GRANTED |
| Tuesday, December 12, 2017 | CASE ASSIGNED TO POST REGISTRATION PARALEGAL |
| Tuesday, November 14, 2017 | TEAS SECTION 8 & 9 RECEIVED |
| Friday, May 10, 2013 | NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - MAILED |
| Friday, May 10, 2013 | REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK. |
| Friday, May 10, 2013 | CASE ASSIGNED TO POST REGISTRATION PARALEGAL |
| Thursday, April 18, 2013 | TEAS SECTION 8 & 15 RECEIVED |
| Thursday, February 28, 2013 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Tuesday, December 4, 2007 | REGISTERED-PRINCIPAL REGISTER |
| Tuesday, September 18, 2007 | PUBLISHED FOR OPPOSITION |
| Wednesday, August 29, 2007 | NOTICE OF PUBLICATION |
| Wednesday, August 15, 2007 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
| Wednesday, August 8, 2007 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Thursday, July 19, 2007 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Thursday, July 19, 2007 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Thursday, July 19, 2007 | ASSIGNED TO LIE |
| Tuesday, July 3, 2007 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Wednesday, January 3, 2007 | NON-FINAL ACTION MAILED |
| Friday, December 29, 2006 | NON-FINAL ACTION WRITTEN |
| Thursday, December 28, 2006 | ASSIGNED TO EXAMINER |
| Thursday, September 28, 2006 | UNDELIVERABLE MAIL - NO ACTION TAKEN |
| Wednesday, August 9, 2006 | NOTICE OF PSEUDO MARK MAILED |
| Tuesday, August 8, 2006 | NEW APPLICATION ENTERED IN TRAM |