| Goods and Services | Technology consulting, implementation, and support services for enterprise information technology environments including proprietary and open source infrastructure, databases, and applications technology stacks; Design, development, installation, implementation, updating, maintenance, monitoring, and support of computer software, including packaged applications, databases, middleware, operating systems, infrastructure, enterprise resource planning software; Consulting and advisory services in the field of design, selection, implementation, and use of computer hardware and software systems for others, including consulting relating to technology adoption, modernization, optimization, security, and operational strategy; Consulting and advising services in the field of design, selection, implementation, and use of packaged applications, databases, middleware, operating systems, infrastructure and enterprise resource planning software for others, including both proprietary and open source environments; Technical support services, namely, troubleshooting in the nature of diagnosing and solving computer software problems and problems related to packaged applications, databases, middleware, operating systems, infrastructure and enterprise resource planning software; Information technology managed services in the nature of remote management services for administering, monitoring, maintaining, optimizing, and supporting information technology networks, applications, infrastructure, security, and compliance, including both proprietary and open source environments; Database and platform support and consulting services, namely, monitoring, maintenance, performance tuning, optimization, security advisory, migration, replication, backup and restoration, and modernization of database and application platforms, including both proprietary and open source environments |
