| Serial Number | 98304535 |
| Word Mark | SMILE.CX |
| Filing Date | Thursday, December 7, 2023 |
| Status | 680 - APPROVED FOR PUBLICATION |
| Status Date | Tuesday, May 27, 2025 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Vocational training services in the field of customer experience and customer care; Arranging and conducting of tutorials in the field of customer experience and customer care; Personal coaching, namely, training services in the field of customer experience and customer care; professional coaching in the field of customer experience and customer care; Organisation of, namely, arranging and conducting of, training courses and workshops in the field of customer experience and customer care for educational and continuing training purposes; organizing events and conventions in the field of customer experience and customer care for educational and continuing training purposes |
| Goods and Services | Downloadable computer software for real time communication sessions management in the field of customer experience; Downloadable computer software platforms for optimizing human resources allocation in the field of customer experience |
| Goods and Services | Providing online forums for communication in the field of electronic games; Providing Internet chat lines; Providing access to data networks being global computer information networks; Providing access to telecommunication networks featuring a video sharing portal; Providing telecommunication networks and Internet access featuring websites; Providing access to the Internet featuring website portals; Providing access to Internet forums being Internet chat rooms; Communication services over computer networks, namely, transmission of data and documents among users of computers |
| Pseudo Mark | SMILE CX |
| Goods and Services | Credit risk management; credit consultation |
| Goods and Services | Outsourcing services; Management of telephone call centers for others; Computerized file management; marketing; Promotional marketing services; Dissemination of advertisements; sales promotion for third parties; sales management services; Consultancy regarding business organization; organization of exhibitions and communication events for commercial and advertising purposes; organization, namely, planning of business meetings for commercial and advertising purposes; Business management analysis; computerized file management, namely, database management services; Administration, namely, organization, operation, and supervision, of a customer loyalty program that provides a blockchain-backed digital token that can be used to acquire both digital and physical goods from a company store; Human resources consultancy; Business consultancy and advisory services |
| Goods and Services | Computer software design and development; maintenance services for computer software; technical support services, namely, troubleshooting of computer software problems; Consultancy relating to the design and development of computer programs; Providing on-line non-downloadable computer software for real time communication sessions management in the field of customer experience; Providing on-line non-downloadable computer software platforms for optimizing human resources allocation in the field of customer experience; none of the above services in relation to the treatment of the eyes |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, December 7, 2023 |
| Primary Code | 038 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, December 7, 2023 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, December 7, 2023 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 036 - Insurance; financial affairs; monetary affairs; real estate affairs. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, December 7, 2023 |
| Primary Code | 036 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 041 - Education; providing of training; entertainment; sporting and cultural activities. |
| US Class Codes | 100, 101, 107 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, December 7, 2023 |
| Primary Code | 041 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, December 7, 2023 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | SMILE.CX SRL |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 99 - Other |
| Address | Milano 20127 IT |
| Event Date | Event Description |
| Friday, December 8, 2023 | NEW APPLICATION ENTERED |
| Wednesday, March 6, 2024 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Monday, July 8, 2024 | ASSIGNED TO EXAMINER |
| Friday, August 2, 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Friday, August 2, 2024 | NON-FINAL ACTION E-MAILED |
| Friday, August 2, 2024 | NON-FINAL ACTION WRITTEN |
| Tuesday, October 29, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, October 29, 2024 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Wednesday, October 30, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Friday, February 21, 2025 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Sunday, December 1, 2024 | FINAL REFUSAL WRITTEN |
| Sunday, December 1, 2024 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| Sunday, December 1, 2024 | FINAL REFUSAL E-MAILED |
| Friday, February 21, 2025 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, February 21, 2025 | TEAS REQUEST FOR RECONSIDERATION RECEIVED |
| Monday, April 21, 2025 | NON-FINAL ACTION E-MAILED |
| Monday, April 21, 2025 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Monday, April 21, 2025 | NON-FINAL ACTION WRITTEN |
| Friday, May 23, 2025 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, May 23, 2025 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Friday, May 23, 2025 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Tuesday, May 27, 2025 | EXAMINERS AMENDMENT E-MAILED |
| Tuesday, May 27, 2025 | EXAMINERS AMENDMENT -WRITTEN |
| Tuesday, May 27, 2025 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Tuesday, May 27, 2025 | EXAMINER'S AMENDMENT ENTERED |
| Tuesday, May 27, 2025 | APPROVED FOR PUB - PRINCIPAL REGISTER |