| Serial Number | 87980882 |
| Word Mark | SMG360 |
| Filing Date | Tuesday, April 3, 2018 |
| Status | 702 - SECTION 8 & 15 - ACCEPTED AND ACKNOWLEDGED |
| Status Date | Saturday, November 15, 2025 |
| Registration Number | 5823020 |
| Registration Date | Tuesday, July 30, 2019 |
| Mark Drawing | 3 - Illustration: Drawing or design which also includes word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, August 28, 2018 |
| Indication of Colors claimed | Color is not claimed as a feature of the mark. |
| Goods and Services | Software for conducting and analyzing consumer satisfaction and employee satisfaction surveys; software for conducting and analyzing customer and employee experience surveys; computer application software for smart phones, tablets and kiosks, namely, software that will push out customer satisfaction surveys to consumers for specific retail, restaurant and grocery brands based upon the consumer's in- store visit at a particular geographic location; computer software for use in database management in consumer satisfaction and employee satisfaction surveys; software for providing consumer information, namely, compilations, rankings, ratings, reviews, referrals and recommendations relating to retail consumer goods, restaurant, grocery, convenience stores, travel and entertainment, and service industries; Computer software for providing competitive analysis for consumer opinions and behaviors relating to retail consumer goods and the restaurant, grocery, and convenience stores industries |
| Description of Mark | The mark consists of the phrase "SMG360" in a stylized font, where the zero is comprised of an arrow design. |
| Goods and Services | Business research services and conducting surveys of others in the fields of customer satisfaction, customer experience, employee experience and employee satisfaction measurement and employee engagement; providing consumer information, namely, compilations, rankings, ratings, reviews, referrals and recommendations relating to retail consumer goods, restaurant, grocery, convenience stores, travel and entertainment, and service industries; Providing a website for commercial purposes which provides competitive analysis for employee experience and employee satisfaction, consumer opinions and behaviors relating to retail consumer goods and the restaurant, grocery, and convenience stores industries; data analysis and data reporting in the fields of customer satisfaction, customer experience, employee experience and employee satisfaction |
| Pseudo Mark | SERVICE MANAGEMENT GROUP THREE HUNDRED SIXTY |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, April 11, 2018 |
| Primary Code | 009 |
| First Use Anywhere Date | Tuesday, February 28, 2017 |
| First Use In Commerce Date | Tuesday, February 28, 2017 |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, April 11, 2018 |
| Primary Code | 035 |
| First Use Anywhere Date | Tuesday, February 28, 2017 |
| First Use In Commerce Date | Tuesday, February 28, 2017 |
| Party Name | SERVICE MANAGEMENT GROUP, LLC |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | KANSAS CITY, MO 64111 |
| Party Name | SERVICE MANAGEMENT GROUP, LLC |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | KANSAS CITY, MO 64108 |
| Party Name | SERVICE MANAGEMENT GROUP, LLC |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | KANSAS CITY, MO 64108 |
| Event Date | Event Description |
| Friday, April 6, 2018 | NEW APPLICATION ENTERED |
| Wednesday, April 11, 2018 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Thursday, April 12, 2018 | NOTICE OF DESIGN SEARCH CODE E-MAILED |
| Friday, July 20, 2018 | ASSIGNED TO EXAMINER |
| Saturday, July 21, 2018 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, August 8, 2018 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Tuesday, August 28, 2018 | PUBLISHED FOR OPPOSITION |
| Tuesday, August 28, 2018 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, October 23, 2018 | NOA E-MAILED - SOU REQUIRED FROM APPLICANT |
| Friday, April 19, 2019 | TEAS STATEMENT OF USE RECEIVED |
| Friday, April 19, 2019 | TEAS REQUEST TO DIVIDE RECEIVED |
| Thursday, May 9, 2019 | CASE ASSIGNED TO INTENT TO USE PARALEGAL |
| Friday, April 19, 2019 | DIVISIONAL REQUEST RECEIVED |
| Monday, May 13, 2019 | DIVISIONAL PROCESSING COMPLETE |
| Friday, April 19, 2019 | USE AMENDMENT FILED |
| Monday, May 13, 2019 | STATEMENT OF USE PROCESSING COMPLETE |
| Tuesday, May 14, 2019 | NOTICE OF DESIGN SEARCH CODE E-MAILED |
| Friday, June 21, 2019 | ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED |
| Saturday, June 22, 2019 | NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED |
| Friday, July 5, 2019 | ASSIGNED TO EXAMINER |
| Tuesday, July 30, 2019 | REGISTERED-PRINCIPAL REGISTER |
| Tuesday, July 30, 2024 | COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED |
| Monday, June 2, 2025 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
| Monday, June 2, 2025 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| Monday, June 2, 2025 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Monday, June 2, 2025 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Monday, June 2, 2025 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Tuesday, July 29, 2025 | TEAS SECTION 8 & 15 RECEIVED |
| Friday, November 14, 2025 | CASE ASSIGNED TO POST REGISTRATION PARALEGAL |
| Saturday, November 15, 2025 | REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK. |
| Saturday, November 15, 2025 | NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED |