| Serial Number | 98693531 |
| Word Mark | SMARTCX |
| Filing Date | Monday, August 12, 2024 |
| Status | 661 - RESPONSE AFTER NON-FINAL ACTION - ENTERED |
| Status Date | Wednesday, May 21, 2025 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Educational services, namely, conducting seminars, workshops and conferences in the field of energy and water management through digital channels and multichannel communication, ensuring customers receive timely, relevant information to help them save energy and water; Providing of training in the field of energy and water management, including personalized programs on selecting cost-effective rate plans, managing electric vehicle charging, optimizing time-of-use pricing, and adopting demand response programs; Workshops in the field of energy and water management for training purposes, delivering actionable saving tips and insights that empower customers to reduce consumption and lower utility bills; Conducting courses, seminars and workshops in the field of energy and water management designed to simplify complex utility offerings and encourage proactive participation; Education services, namely, providing classes, seminars and workshops relating to conservation, including guidance on sustainable habits and resource management during high-demand or drought conditions; Education services, namely, providing classes, seminars and workshops relating to water management, with practical advice on optimizing usage and maintaining service during outages; Education services, namely, providing classes, seminars and workshops in the field of civic engagement to promote responsible consumption and community participation in utility programs; Training services in the field of civic engagement; Education services, namely, providing providing workshops relating to conservation of the environment, delivering targeted content and practical guidance during critical periods; Educational services, namely, providing workshops relating to the conservation of nature, equipping users with clear, actionable advice for resilient resource use; Conducting conferences in the field of alternative energy vehicle fleet management |
| Goods and Services | Downloadable computer application software for managing customer experiences in the energy and utility sectors. SmartCX is a SaaS-based software platform managing customer experiences in the energy and utility sectors; Downloadable computer software platforms for energy and utility customer engagement and collaboration; Downloadable computer software platforms for use as a digital telephone; Downloadable computer software platforms for use in vehicles for energy and electric vehicle management features including real-time EV charging control, charging session tracking, energy usage monitoring, and billing and payment tools.; Downloadable computer chatbot software for simulating conversations; Downloadable computer chatbot software for providing business management information; Downloadable billing software; Communication hubs; Downloadable communication software for providing multi-channel customer communications including email, SMS, push notifications, chatbot and WhatsApp.; Communications computers; Downloadable computer software using artificial intelligence for use in vehicles; Downloadable computer software platforms for social networking |
| Goods and Services | Telecommunications services, namely, telecommunications gateway services; digital network telecommunications services; data transmission and reception services via telecommunication means; transmission of digital files; teleconferencing and videoconferencing services; telecommunications services, namely, providing access to the website offering work group collaboration and document creation and management services; Communication services, namely, transmitting streamed sound and audiovisual recordings via the Internet; Mobile telephone communication; Transmission of information through video communication systems services; Data communication by electronic mail services; Communication services, namely, transmission of transmission of voice, audio, and visual images by the Internet by the Internet; Satellite communications services; Telephone communications services; Providing access to the Internet, namely, Internet platforms; Provision of access to the Internet, namely, Internet platforms; Telecommunication services, namely, providing electronic message alerts including billing, payments, service status, outages, and emergency notifications via Internet platforms and Internet portals; Providing access to the Internet, namely, electronic information, communications, and transaction platforms; Providing access to the Internet, namely, platforms on the Internet and mobile Internet; Chat room services for social networking; Providing internet chat rooms; Providing voice chat services; Communication services, namely, electronic transmissions of messages via chat lines on the internet, chatrooms and Internet forums among users of computers; Online chatroom services for social networking; Virtual chatrooms established via text messaging; Communication services, namely, electronic communication by means of chatrooms, chat lines on the Internet and Internet forums |
| Pseudo Mark | SMART CX; SMART CUSTOMER EXPERIENCE |
| Goods and Services | Financial services, namely, services supporting a full range of payment services critical to utility providers and their customers enabling seamless payment processing across multiple channels to meet diverse customer preferences and increase convenience; Monetary services supporting payment arrangement programs such as level pay, auto-pay subscriptions, and installment plans; Banking services; Providing electronic processing of payments through kiosks, point-of-sale systems, credit and debit cards, payment wallets, and ACH transfers; Processing of electronic bill payments through multiple channels including customer service representative assistance, AI-powered chatbots, interactive voice response, and text-to-pay solutions; Bill payment services, namely, processing of electronic bill payments; Providing electronic processing of payments via a global computer network, ensuring secure, efficient, and scalable financial transactions that support utilities' operational needs. |
| Goods and Services | Business management, organization advice and administration; Providing office functions; Customer relationship management; Billing; Billing services; Billing consultancy for business purposes; Consultancy relating to billing for business purposes; Billing services in the field of energy; Business administration services, namely, bill communication services; Business management consulting; Commercial business management; Business management advice; Data processing services, namely, data management; Computer file management; Business management consultation; Personnel management assistance; Advisory services relating to energy efficiency |
| Goods and Services | Scientific and technological services, namely, scientific research and design service in the field of energy, water and gas utility management and conservation, utilizing integrated SaaS-based artificial intelligence and machine learning capabilities; Industrial analysis, industrial research and industrial design services in the field of energy, water and gas utility management and conservation; Provision of temporary use of non-downloadable cloud-based, computer software platforms for use in utility account management, energy and water efficiency and conservation, billing and payment, outage management, auto scheduling and dispatching of workforce, tracking, monitoring and planning of field work, asset and inventory management, e-learning, training and development of workforce, energy and water analytics, customer behavioral analytics, management of cases of customer complaints and violations, management of energy and water efficiency program and rebates, all of the foregoing for use in the field of energy, water, and gas; Design and development of a collaborative computer platform software to facilitate the sharing of information and communication; featuring computer software platforms for optimizing user experience, managing back office functions, managing customer experience, providing services to customers and clients and generating digital content; providing temporary use of online, non-downloadable social networking software applications for optimizing user experience, managing back office functions, managing customer experience, technological advances in computing, digital technology, staff training and generating digital content; Technical consultancy in the field of energy saving and energy efficiency; Energy consultancy in the field of energy measurement to increase savings by improving energy efficiency; Professional consultancy relating to energy efficiency in buildings; Professional consultancy relating to the conservation of energy; Scientific research in the field of environmental conservation; Research in the field of environmental conservation; Water analysis services; Engineering services, namely, technical project design services relating to water supply installations; Engineering services, namely, technical project design and planning of water purification plants; Civil engineering design services relating to water irrigation; Development of energy and power management systems; Artificial intelligence consultancy in the field of artificial intelligence technology; Research in the field of artificial intelligence technology; Software as a service (SAAS) services featuring software using artificial intelligence for machine learning; Providing online non-downloadable computer software for use in testing in the field of artificial intelligence; Software as a service (SAAS) services featuring software using artificial intelligence for software development; Software as a service (SAAS) services featuring computer software platforms using artificial intelligence for demand forecasting, personalized rebate and rate plan recommendations, and personalized energy-water efficiency programs; Research in the field of artificial intelligence; Platform as a service (PAAS) featuring computer software platforms for utility account management, energy and water efficiency and conservation, billing and payment, outage management, auto scheduling and dispatching of workforce, tracking, monitoring and planning of field work, asset and inventory management, e-learning, training and development of workforce, energy and water analytics, customer behavioral analytics, management of cases of customer complaints and violations, management of energy and water efficiency program and rebates; Providing a web hosting platform for utilities to manage and deliver digital content and communications, including real-time alerts, notifications, rebate programs and energy-saving tips via multiple channels; Website design, namely, constructing an internet website for electronic commerce; Hosting communication websites on the internet; Hosting of digital websites on the Internet for mobility relating to eMobility, renewables, and smart home technologies as a service; Programming of computer software for information platforms on the Internet; Hosting software platforms for virtual reality-based work collaboration; Cross-platform conversion of digital content into other forms of digital content; Platform as a service (PAAS) featuring computer software platforms for transmission of images, audio-visual content, video content and messages; Providing online non-downloadable software for use in customer relationship management |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, August 12, 2024 |
| Primary Code | 035 |
| First Use Anywhere Date | Thursday, July 5, 2012 |
| First Use In Commerce Date | Thursday, July 5, 2012 |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, August 12, 2024 |
| Primary Code | 038 |
| First Use Anywhere Date | Thursday, July 5, 2012 |
| First Use In Commerce Date | Thursday, July 5, 2012 |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, August 12, 2024 |
| Primary Code | 009 |
| First Use Anywhere Date | Thursday, July 5, 2012 |
| First Use In Commerce Date | Thursday, July 5, 2012 |
| International Class | 036 - Insurance; financial affairs; monetary affairs; real estate affairs. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, August 12, 2024 |
| Primary Code | 036 |
| First Use Anywhere Date | Thursday, July 5, 2012 |
| First Use In Commerce Date | Thursday, July 5, 2012 |
| International Class | 041 - Education; providing of training; entertainment; sporting and cultural activities. |
| US Class Codes | 100, 101, 107 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, August 12, 2024 |
| Primary Code | 041 |
| First Use Anywhere Date | Thursday, July 5, 2012 |
| First Use In Commerce Date | Thursday, July 5, 2012 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, August 12, 2024 |
| Primary Code | 042 |
| First Use Anywhere Date | Thursday, July 5, 2012 |
| First Use In Commerce Date | Thursday, July 5, 2012 |
| Party Name | Smart Energy Systems Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Irvine, CA 92618 |
| Event Date | Event Description |
| Thursday, January 16, 2025 | TEAS AMENDMENT ENTERED BEFORE ATTORNEY ASSIGNED |
| Monday, August 12, 2024 | NEW APPLICATION ENTERED |
| Friday, February 21, 2025 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Thursday, January 16, 2025 | TEAS VOLUNTARY AMENDMENT RECEIVED |
| Thursday, January 16, 2025 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Thursday, February 13, 2025 | ASSIGNED TO EXAMINER |
| Friday, February 21, 2025 | NON-FINAL ACTION E-MAILED |
| Friday, February 21, 2025 | NON-FINAL ACTION WRITTEN |
| Wednesday, May 21, 2025 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, May 21, 2025 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Wednesday, May 21, 2025 | TEAS/EMAIL CORRESPONDENCE ENTERED |