| Serial Number | 85769189 |
| Word Mark | SMART CHAT MAKES IT SIMPLE |
| Filing Date | Thursday, November 1, 2012 |
| Status | 710 - CANCELLED - SECTION 8 |
| Status Date | Friday, February 19, 2021 |
| Registration Number | 4569037 |
| Registration Date | Tuesday, July 15, 2014 |
| Mark Drawing | 4000 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, September 10, 2013 |
| Goods and Services | Computer systems comprising computer hardware and software for automating customer service and sales tasks, and for integrating automated customer service and sales tasks with live agent assistance; computer systems comprising computer hardware and software for automating, managing and analyzing live agent interactions with customers over computer and phone networks; computer systems comprising computer hardware and software for the classification, navigation, search, retrieval, display and distribution of information in computer databases and over computer networks; computer systems comprising computer hardware and software for measuring and analyzing customer activity in automated interactions and agent-assisted interactions to predict and understand customer requests, preferences and interests; computer systems comprising computer hardware and software used to create and administer software for automating customer service and sales tasks |
| Goods and Services | Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing and computer technical support; back office services, namely, administrative accounting services, business administration consulting, document reproduction, document copying tasks, business and financial records management, records management, namely, document indexing for others, accounting, business and marketing consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects; operation of offshore businesses for others for the technology, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely, managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions across channels spanning the entire customer lifecycle |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 2 - Sec. 8 - Entire Registration |
| Class Status Date | Friday, February 19, 2021 |
| Primary Code | 009 |
| First Use Anywhere Date | Tuesday, January 22, 2013 |
| First Use In Commerce Date | Tuesday, January 22, 2013 |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 2 - Sec. 8 - Entire Registration |
| Class Status Date | Friday, February 19, 2021 |
| Primary Code | 035 |
| First Use Anywhere Date | Tuesday, January 22, 2013 |
| First Use In Commerce Date | Tuesday, January 22, 2013 |
| Party Name | [24]7.AI, INC. |
| Party Type | 31 - New Owner After Registration |
| Legal Entity Type | 03 - Corporation |
| Address | SAN JOSE, CA 95124 |
| Party Name | 24/7 Customer, Inc. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | Campbell, CA 95008 |
| Party Name | 24/7 Customer, Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Campbell, CA 95008 |
| Party Name | 24/7 Customer, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Campbell, CA 95008 |
| Event Date | Event Description |
| Friday, February 19, 2021 | CANCELLED SEC. 8 (6-YR) |
| Monday, July 15, 2019 | COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED |
| Wednesday, June 20, 2018 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Tuesday, July 15, 2014 | REGISTERED-PRINCIPAL REGISTER |
| Wednesday, June 11, 2014 | NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED |
| Tuesday, June 10, 2014 | LAW OFFICE REGISTRATION REVIEW COMPLETED |
| Tuesday, June 10, 2014 | ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED |
| Monday, May 19, 2014 | STATEMENT OF USE PROCESSING COMPLETE |
| Thursday, April 24, 2014 | USE AMENDMENT FILED |
| Monday, May 19, 2014 | CASE ASSIGNED TO INTENT TO USE PARALEGAL |
| Thursday, April 24, 2014 | TEAS STATEMENT OF USE RECEIVED |
| Tuesday, November 5, 2013 | NOA E-MAILED - SOU REQUIRED FROM APPLICANT |
| Tuesday, September 10, 2013 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, September 10, 2013 | PUBLISHED FOR OPPOSITION |
| Thursday, August 22, 2013 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Wednesday, August 21, 2013 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Wednesday, August 7, 2013 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
| Tuesday, August 6, 2013 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Tuesday, August 6, 2013 | EXAMINER'S AMENDMENT ENTERED |
| Tuesday, August 6, 2013 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Tuesday, August 6, 2013 | EXAMINERS AMENDMENT E-MAILED |
| Tuesday, August 6, 2013 | EXAMINERS AMENDMENT -WRITTEN |
| Monday, July 15, 2013 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Monday, July 15, 2013 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Tuesday, July 16, 2013 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Monday, July 15, 2013 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, July 15, 2013 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Wednesday, June 26, 2013 | AMENDMENT FROM APPLICANT ENTERED |
| Wednesday, June 26, 2013 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, June 26, 2013 | ASSIGNED TO LIE |
| Tuesday, June 25, 2013 | FAX RECEIVED |
| Monday, March 4, 2013 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Monday, March 4, 2013 | NON-FINAL ACTION E-MAILED |
| Monday, March 4, 2013 | NON-FINAL ACTION WRITTEN |
| Thursday, February 28, 2013 | ASSIGNED TO EXAMINER |
| Wednesday, November 7, 2012 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM |
| Monday, November 5, 2012 | NEW APPLICATION ENTERED IN TRAM |