| Goods and Services | Software as a service (SAAS) services featuring software for monitoring, analyzing, and managing information technology (IT) systems, infrastructure, networks, cloud environments, and applications; Platform as a service (PAAS) featuring computer software platforms for observability, telemetry collection, log management, metrics analysis, trace analysis, profiling, and data visualization; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for real-time analytics, anomaly detection, predictive analytics, event correlation, automated root cause analysis, automated incident detection, and automated remediation; providing temporary use of non-downloadable software for observability, performance monitoring, IT operations management, workflow automation, and IT service management (ITSM); Providing temporary use of on-line non-downloadable software for Collection, aggregation, processing, visualization, and analysis of telemetry data, metrics, logs, traces, and profiling data; Providing temporary use of on-line non-downloadable software and applications using artificial intelligence (AI) for operational intelligence and automated IT operations; Cloud computing featuring software for use of monitoring, analyzing, and managing information technology (IT) systems, infrastructure, networks, cloud environments, and applications; Technological consultation in the technology field of observability architecture, OpenTelemetry adoption, telemetry pipeline engineering, and migration from proprietary monitoring systems; Research, design and development of software for automated IT operations systems and workflow automation systems; Integration of computer systems and networks; Technological consultation in the technology field of service level objectives, error budget management, engineering, operational reliability, telemetry optimization, observability cost governance, data retention strategies, and financial operations management (FinOps); Computer technology consultancy in the field of computer system administration and management |
