| Serial Number | 77901059 |
| Word Mark | SEE-CMM |
| Filing Date | Saturday, December 26, 2009 |
| Status | 602 - ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE |
| Status Date | Wednesday, October 27, 2010 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4000 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Certification Mark Statement | The certification mark, as intended to be used by authorized persons, is intended to certify SEE-CMM mark is originated in California and will be used to certify organizations worldwide. |
| Goods and Services | SEE-CMM is a certification mark used to indicate organizations who have met the standards of ISOE and are deploying the SEE-CMM model of operational excellence in service delivery to customers. SEE-CMM stands for the Service Enterprise Excellence Capability Maturity Model. It is an approach to improving service operations which applies the CMMI (Capability Maturity Model Integration) process improvement approach to services in order to achieve excellence in outcome, excellence in employee motivation and retention, and excellence in customer experience. Deploying the SEE-CMM method can include some or all of the following enablers: leadership, policy and strategy, knowledge innovation, people development, activity management. The enablers are tracked and adjusted to achieve desired results in the following areas: employee and vendor productivity, memorable customer experience through all sales and service channels, business impact and outcomes. SEE-CMM is designed for implementation by teams as part of a network, using social network principles, practicum and tools to increase organizational capability maturity in service excellence. SEE-CMM provides a point of reference for appraising current capabilities and can be used to guide process improvement and improve process goal definition and alignment in a team, group, division or across an entire organization |
| Pseudo Mark | SERVICE ENTERPRISE EXCELLENCE -CAPABILITY MATURITY MODEL |
| International Class | B - |
| US Class Codes | B |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, December 31, 2009 |
| Primary Code | B |
| First Use Anywhere Date | Tuesday, December 1, 2009 |
| First Use In Commerce Date | Monday, February 1, 2010 |
| Party Name | Institute for Service Organization Excellence Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Santa Clara, CA 95051 |
| Event Date | Event Description |
| Wednesday, October 27, 2010 | ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND |
| Wednesday, October 27, 2010 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE |
| Thursday, April 1, 2010 | NOTICE OF ACCEPTANCE OF AMENDMENT TO ALLEGE USE E-MAILED |
| Wednesday, March 31, 2010 | USE AMENDMENT ACCEPTED |
| Wednesday, March 31, 2010 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Wednesday, March 31, 2010 | NON-FINAL ACTION E-MAILED |
| Wednesday, March 31, 2010 | NON-FINAL ACTION WRITTEN |
| Wednesday, March 24, 2010 | ASSIGNED TO EXAMINER |
| Wednesday, March 10, 2010 | AMENDMENT TO USE PROCESSING COMPLETE |
| Monday, February 15, 2010 | USE AMENDMENT FILED |
| Wednesday, March 10, 2010 | ASSIGNED TO LIE |
| Monday, February 15, 2010 | TEAS AMENDMENT OF USE RECEIVED |
| Friday, January 1, 2010 | NOTICE OF PSEUDO MARK MAILED |
| Thursday, December 31, 2009 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM |