| Serial Number | 97789502 |
| Word Mark | SALTED CX |
| Filing Date | Friday, February 10, 2023 |
| Status | 681 - PUBLICATION/ISSUE REVIEW COMPLETE |
| Status Date | Thursday, June 13, 2024 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, July 16, 2024 |
| Goods and Services | Downloadable computer software for use in omnichannel contact centers and unified communication environments for managing and tracking customer service agent performance and workflow; downloadable computer software for use in omnichannel contact centers and unified communication environments for tracking and managing sales agent efficiency, accuracy and performance; downloadable computer software for use in omnichannel contact centers and unified communication environments for providing personalized coaching; downloadable computer software for use in omnichannel contact centers and unified communication environments for performing conversational analytics; downloadable computer software for use in omnichannel contact centers and unified communication environments for management of customer experiences; downloadable computer software for use in omnichannel contact centers and unified communication environments for automating user actions and business processes using artificial Intelligence; downloadable computer software for use in omnichannel contact centers and unified communication environments for predicting potential key performance indicators (KPIs) changes for agents, vendors and employees using artificial intelligence; downloadable computer software for use in omnichannel contact centers and unified communication environments for staff scheduling; downloadable computer software that enables omnichannel communications between businesses and customers via the Internet; downloadable computer software that enables users to facilitate multi-participant communication between customers, agents and artificial intelligence |
| NOT AVAILABLE | "CX" |
| Goods and Services | Software as a service (SAAS) featuring non-downloadable software and application software for use in omnichannel contact centers and unified communication environments for managing and tracking customer service agent performance and workflow; software as a service (SAAS) featuring non-downloadable software and application software for use in omnichannel contact centers and unified communication environments for tracking and managing sales agent efficiency, accuracy and performance; Software as a service (SAAS) featuring non-downloadable software and application software for use in omnichannel contact centers and unified communication environments for providing personalized coaching; Software as a service (SAAS) featuring non-downloadable software and application software for use in omnichannel contact centers and unified communication environments for performing conversational analytics; Software as a service (SAAS) featuring non-downloadable software and application software for use in omnichannel contact centers and unified communication environments for management of customer experiences; Software as a service (SAAS) featuring non-downloadable software and application software for use in omnichannel contact centers and unified communication environments for automating user actions and business processes using artificial intelligence; Software as a service (SAAS) featuring non-downloadable software and application software for use in omnichannel contact centers and unified communication environments for predicting key performance indicators (KPIs) changes for agents, vendors and employees using artificial intelligence; Software as a service (SAAS) featuring non-downloadable software and application software for use in omnichannel contact centers and unified communication environments for staff scheduling; Software as a service (SAAS) featuring software that enables omnichannel communications between businesses and customers via the Internet; Software as a service (SAAS) featuring software that enables users to facilitate multi-participant communication between customers, agents and artificial intelligence |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, March 1, 2023 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, March 1, 2023 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | VICTORIOUS, a.s. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 99 - Other |
| Address | Praha 14000 CZ |
| Event Date | Event Description |
| Tuesday, February 14, 2023 | NEW APPLICATION ENTERED |
| Wednesday, March 1, 2023 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, November 8, 2023 | ASSIGNED TO EXAMINER |
| Tuesday, November 14, 2023 | NON-FINAL ACTION WRITTEN |
| Tuesday, November 14, 2023 | NON-FINAL ACTION E-MAILED |
| Tuesday, November 14, 2023 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Monday, January 22, 2024 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Monday, January 22, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, January 23, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Thursday, June 13, 2024 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Thursday, June 13, 2024 | EXAMINERS AMENDMENT E-MAILED |
| Thursday, June 13, 2024 | EXAMINERS AMENDMENT -WRITTEN |
| Thursday, June 13, 2024 | EXAMINER'S AMENDMENT ENTERED |
| Thursday, June 13, 2024 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, June 26, 2024 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Friday, February 23, 2024 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| Friday, February 23, 2024 | FINAL REFUSAL WRITTEN |
| Friday, February 23, 2024 | FINAL REFUSAL E-MAILED |