| Serial Number | 86870440 |
| Word Mark | RIGHTANSWERS |
| Filing Date | Saturday, January 9, 2016 |
| Status | 710 - CANCELLED - SECTION 8 |
| Status Date | Friday, April 7, 2023 |
| Registration Number | 5048428 |
| Registration Date | Tuesday, September 27, 2016 |
| Mark Drawing | 3000 - Illustration: Drawing or design which also includes word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, July 12, 2016 |
| Description of Mark | The mark consists of the word "RIGHTANSWERS" in stylized lower-case blue letters with a green check mark over the letter "I" and a red crescent to the right of "RIGHTANSWERS". |
| Goods and Services | Downloadable computer software and downloadable computer applications for handheld, tablet, mobile and portable apparatus for use in the fields of providing technical support, call-center and knowledge support services, namely, for use in technical support of custom and commercial software, troubleshooting and providing knowledge support information of computer hardware and software problems, issues and errors, providing searching, collaboration and management of technical support knowledge content, providing communication, text messages, e-mails, chatting and electronic messaging between users and support analysts in order to resolve problems by allowing for and keeping track of a checklist of steps within the technical support solution and for sharing knowledge across the enterprise for use with customer service contact centers and customer self-service, customer web and mobile self-service, internal IT support and employee self-service, human resources, marketing, finance, government, educational institutions, healthcare and pharmaceutical industries, legal industries, product management and other corporate applications, and instructional manuals, sold as a unit |
| Indication of Colors claimed | The color(s) blue, green and red is/are claimed as a feature of the mark. |
| Goods and Services | Computer consultation services, namely, providing technological consultation in the field of knowledge management to assist computer and web based help-desk and call-center service and support organizations in improving the services they provide to their customers and providing consultation about the quantitative and qualitative benefits of using support technology and services to improve the effectiveness and efficiency of a support organization; providing computer technology information via a web site; development of computer programs for knowledge-based computer systems and customer support call centers; computer consultation services in the fields of customer call-centers, knowledge content management, knowledge as a service, self-service troubleshooting, knowledgebase development and for sharing knowledge across the enterprise for customer service contact centers and customer self-service, customer web and mobile self-service, internal IT support and employee self-service, human resources, social networks, marketing, finance, government, educational institutions, healthcare and pharmaceutical industries, legal industries, product management and other corporate applications |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 2 - Sec. 8 - Entire Registration |
| Class Status Date | Friday, April 7, 2023 |
| Primary Code | 009 |
| First Use Anywhere Date | Tuesday, November 17, 2015 |
| First Use In Commerce Date | Tuesday, November 17, 2015 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 2 - Sec. 8 - Entire Registration |
| Class Status Date | Friday, April 7, 2023 |
| Primary Code | 042 |
| First Use Anywhere Date | Tuesday, November 17, 2015 |
| First Use In Commerce Date | Tuesday, November 17, 2015 |
| Party Name | UPLAND SOFTWARE, INC. |
| Party Type | 31 - New Owner After Registration |
| Legal Entity Type | 03 - Corporation |
| Address | AUSTIN, TX 78701 |
| Party Name | RIGHTANSWERS, INC. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | Austin, TX 78701 |
| Party Name | RIGHTANSWERS, INC. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Edison, NJ 08837 |
| Party Name | RIGHTANSWERS, INC. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Edison, NJ 08837 |
| Event Date | Event Description |
| Friday, April 7, 2023 | CANCELLED SEC. 8 (6-YR) |
| Monday, September 27, 2021 | COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED |
| Wednesday, February 3, 2021 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Thursday, May 4, 2017 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| Thursday, May 4, 2017 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
| Thursday, May 4, 2017 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Thursday, May 4, 2017 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Tuesday, September 27, 2016 | REGISTERED-PRINCIPAL REGISTER |
| Tuesday, July 12, 2016 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, July 12, 2016 | PUBLISHED FOR OPPOSITION |
| Wednesday, June 22, 2016 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Monday, June 6, 2016 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Friday, June 3, 2016 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Thursday, June 2, 2016 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Thursday, June 2, 2016 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Tuesday, May 3, 2016 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Tuesday, May 3, 2016 | NON-FINAL ACTION E-MAILED |
| Tuesday, May 3, 2016 | NON-FINAL ACTION WRITTEN |
| Tuesday, April 26, 2016 | ASSIGNED TO EXAMINER |
| Saturday, January 16, 2016 | NOTICE OF DESIGN SEARCH CODE E-MAILED |
| Friday, January 15, 2016 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, January 13, 2016 | NEW APPLICATION ENTERED |