| Goods and Services | Computer Software Services for e-Businesses We are a consulting firm offering services in the end to end e-Business Provider arena iORMYX has six major focus areas called Technology Innovation Centers (TICs) These TICs are maintained with technology focus and attention to market trends iORMYX's integrated deployment across technology focus areas is accomplished with program management from a business solutions groupThe TICs are-- eFO eBO eAI eBI eCI eSM eBusiness FrontOffice (eFO) Our eFO TIC specializes in turning front office tools into the interactive customer solutions they were meant to be We address tool selection, deployment and solution integration for various phases of eBusiness FrontOffice customer interaction From automating your sales coordination and account management communication to improving your helpdesk, order fulfillment, return, repair, and field service process, we can help We also specialize in integrating these areas into your existing ERP package or extending them through wireless platform technologies eBusiness BackOffice (eBO) Our eBO TIC delivers on the promise of integrating e-business applications with back-office applications Few IT managers remember to think about back office applications when shopping for e-business software and systems E-commerce processes, such as build-to-order production, one-to-one marketing, and online customer service are new to many back office applications, such as ERP systems As such, these systems are often difficult to reconfigure as business processes change We specialize in enterprise application implementation along with what we call the "gluing technology" to take the best of both worlds and provide a highly effective solution using heterogeneous components eBusiness Application Integration (eAI) Our eAI TIC works in connection with our other technology focused teams to provide an integrated approach to some of the most comprehensive e-business requirements in the market The eAI team specializes in various middleware technologies, such as XML (Extensible Markup Language) to intelligently translate and route data between applications to provide business-to-business and application-to-application integrated solutions eBusiness Intelligence (eBI) Our eBI TIC is dedicated to helping companies set up information portals that allow their end users, partners or customers to react or be more pro-active to ever changing business scenarios We leverage our wealth of experience in building digital warehouses, creating intelligent agents, performing click stream analysis and allowing users to search, access and distribute information, from any source, including but not limited to databases, documents and the world wide web eBusiness Commerce Integration (eCI) Our eCI focus is the foundation for all iORMYX focus areas and is our largest TIC It is within this team that we address all the diverse technologies and processes that apply to the conception, design, implementation, refinement and maintenance of e-business commerce systems This includes all systems supporting business activities that use telecommunications and computer technology to exchange currency and financial information between companies and customers (B2C) as well as between companies (B2B) We bring e-commerce sites online, provide multi-disciplinary expertise by bringing together skills in best-of-breed very large databases (VLDB), transaction monitors, application servers, scripting languages and high performance data interfaces in Java, C++ and CORBA Our domain experts guide and assist in the design and implementation of high volume, high security e-commerce web sites eBusiness Services Management (eSM) Our eSM TIC is driven to provide reliable, scaleable, and cost-effective management of internetworking infrastructure, systems, applications and information services We specialize in enterprise management solutions for today's complex e-business community Our enterprise management solutions span web-services, transaction monitoring, credit authorization, supply-chain, database, and partner interactions Our approach is service-level focused and not infrastructure focused because we understand that your customer's experience ties into your SFA, CRM, SLA, and marketing initiatives and that your help desk is often the tool driving information and influencing your customer's buying decisions |
