| Serial Number | 97690479 |
| Word Mark | PROBE CX |
| Filing Date | Wednesday, November 23, 2022 |
| Status | 653 - SUSPENSION LETTER - MAILED |
| Status Date | Friday, November 8, 2024 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Apparatus for recording, transmission or reproduction of sound or images; apparatus for electronic voice simulation and voice activated systems, namely, biometrics; apparatus for voice self service and speaker verification devices; apparatus for speech inputting and outputting for voice recognition; voice actuated computer apparatus; voice processing apparatus; all of the foregoing for use in connection with providing customer experience management |
| Goods and Services | digital customer contact services, namely, customer experience management services; providing business process outsourcing and digital technology solutions, namely, business advisory and consulting services in the fields of actionable insights and intelligent automation; customer contact services, namely, telephone, email and chat answering and customer contact and communication services, provision of telephone and technology enabled customer service and digital business management and administration services; providing telephone and digital based office functions; operation and management of call centers for others, namely, managing call centers of others which provide technical support services, and customer inquiry and response services in the nature of providing information answering questions and assisting with technical problems; managed outsourcing, namely, outsourcing services in the nature of arranging service contracts for others in the field of customer contact, digital services, intelligent automation, artificial intelligence and technology services; managed services, namely, outsourcing services in the nature of arranging services contracts for others in the fields of contact center operations, digital operations and shared services; digital services in the nature of business consultancy and advisory services |
| NOT AVAILABLE | CX |
| Goods and Services | Design and development of systems for electronic voice simulation, voice activation and biometrics; maintenance of software for systems for voice recognition, voice processing, voice actuation, voice self service, and speaker verification solutions; technology services, namely, on-site management of information technology (IT) systems of others comprised of software applications for customer relations management, data and analytics, and technology and digital solutions advisory services in the fields of automated phone system technology being Interactive Voice Response (IVR) and machine learning technology being Natural Language Processing (NLP); field services, namely, providing onsite management of information technology (IT) systems of others comprised of intelligent automation |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, December 16, 2022 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, December 16, 2022 |
| Primary Code | 035 |
| First Use Anywhere Date | Wednesday, September 30, 2020 |
| First Use In Commerce Date | Wednesday, September 30, 2020 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, December 16, 2022 |
| Primary Code | 042 |
| First Use Anywhere Date | Wednesday, September 30, 2020 |
| First Use In Commerce Date | Wednesday, September 30, 2020 |
| Party Name | Probe Operations Pty Ltd |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 99 - Other |
| Address | Melbourne VIC3000 AU |
| Event Date | Event Description |
| Saturday, November 26, 2022 | NEW APPLICATION ENTERED |
| Friday, December 16, 2022 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Tuesday, September 5, 2023 | ASSIGNED TO EXAMINER |
| Thursday, September 7, 2023 | NON-FINAL ACTION WRITTEN |
| Thursday, September 7, 2023 | NON-FINAL ACTION E-MAILED |
| Thursday, September 7, 2023 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Thursday, December 7, 2023 | APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED |
| Thursday, December 7, 2023 | APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED |
| Thursday, March 7, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Thursday, March 7, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Thursday, March 7, 2024 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Thursday, April 11, 2024 | NON-FINAL ACTION WRITTEN |
| Thursday, April 11, 2024 | NON-FINAL ACTION E-MAILED |
| Thursday, April 11, 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Thursday, July 11, 2024 | APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED |
| Thursday, July 11, 2024 | APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED |
| Thursday, October 3, 2024 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Thursday, October 3, 2024 | TEAS CHANGE OF DOMESTIC REPRESENTATIVES ADDRESS |
| Thursday, October 3, 2024 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Thursday, October 3, 2024 | TEAS WITHDRAWAL OF ATTORNEY RECEIVED-FIRM RETAINS |
| Thursday, October 3, 2024 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Friday, October 11, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, October 11, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Friday, October 11, 2024 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Friday, November 8, 2024 | SUSPENSION LETTER WRITTEN |
| Friday, November 8, 2024 | LETTER OF SUSPENSION E-MAILED |
| Friday, November 8, 2024 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |