| Serial Number | 98674379 |
| Word Mark | PREDICTED QA CSAT |
| Filing Date | Tuesday, July 30, 2024 |
| Status | 653 - SUSPENSION LETTER - MAILED |
| Status Date | Tuesday, April 21, 2026 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Business evaluations; performing business evaluations of the performance and effectiveness of call and contact centers and providing analyses, reports and recommendations based on the results thereof; business advice, assistance and consultancy services relating to digital strategy in the context of customer relationship management; business management consulting services relating to customer relationship management; data processing services in the field of customer management; conducting surveys among the customers and employees of call and contact centers to verify software-determined customer and employee satisfaction levels and providing reports on the results thereof including outcomes, data analysis and recommendations; business marketing consulting services; market research services; conducting business, customer satisfaction, customer loyalty and market research surveys; business consulting and information services; business consulting services featuring customer agent analysis, metrics and feedback processes for comparing, rating the quality of and improving performance, customer experience and customer service; business consulting services in the field of customer and employee satisfaction and loyalty services; providing an incentive award program which rewards contact centers based on scores determined by analysing call recordings or transcripts of calls, emails or chat conversations between the customer agent and customer |
| Goods and Services | Software as a service (SaaS) services consisting of software for customer tracking and management; software as a service (SaaS) services featuring software for applications for the management and provision of customer relationship management; providing quality assurance services in the field of call and contact centers; quality management services, namely, quality evaluation and analysis, quality assurance, and quality control, in the field of call and contact centers; data automation and collection service using proprietary software to evaluate, analyze and collect service data; business technology software consultation services; testing, analysis and evaluation of service providers to determine conformity with established accreditation standards; providing a web site featuring technology that enables companies and organizations to administer and manage employee incentive award programs and to promote employee productivity, performance, recognition and morale; software as a service (SaaS) services featuring software for scoring customer agent engagement based on actions and events used in the platform; measurement evaluations in the fields of call centers, customer agents and customer satisfaction; automated quality measurement and analysis of customer agent interactions for predicating overall customer satisfaction outcomes |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, July 30, 2024 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, July 30, 2024 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | SERVICE QUALITY MEASUREMENT GROUP INC. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Vernon, BC V1T2H1 CA |
| Event Date | Event Description |
| Tuesday, July 30, 2024 | NEW APPLICATION ENTERED |
| Thursday, January 16, 2025 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Thursday, February 6, 2025 | ASSIGNED TO EXAMINER |
| Saturday, February 8, 2025 | NON-FINAL ACTION WRITTEN |
| Saturday, February 8, 2025 | NON-FINAL ACTION E-MAILED |
| Saturday, February 8, 2025 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Thursday, May 8, 2025 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Thursday, May 8, 2025 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, May 9, 2025 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Saturday, May 10, 2025 | SUSPENSION LETTER WRITTEN |
| Saturday, May 10, 2025 | LETTER OF SUSPENSION E-MAILED |
| Saturday, May 10, 2025 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Tuesday, November 11, 2025 | SUSPENSION CHECKED - TO ATTORNEY FOR ACTION |
| Tuesday, January 20, 2026 | SUSPENSION INQUIRY WRITTEN |
| Tuesday, January 20, 2026 | INQUIRY TO SUSPENSION E-MAILED |
| Tuesday, January 20, 2026 | NOTIFICATION OF INQUIRY AS TO SUSPENSION E-MAILED |
| Thursday, April 16, 2026 | TEAS RESPONSE TO SUSPENSION INQUIRY RECEIVED |
| Tuesday, April 21, 2026 | ASSIGNED TO LIE |
| Tuesday, April 21, 2026 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, April 21, 2026 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Tuesday, April 21, 2026 | SUSPENSION LETTER WRITTEN |
| Tuesday, April 21, 2026 | LETTER OF SUSPENSION E-MAILED |
| Tuesday, April 21, 2026 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |