| Goods and Services | Managed service provider (MSP) services, namely, design of information technology infrastructure for others for the insurance industry; Application development services in the nature of computer application software development; Application management services, namely, maintenance, technical support in the nature of troubleshooting computer software problems, design, enhancement in the nature of improving reliability, upgrading and development of computer application software of others; Technical support services, namely, technology infrastructure, computer software platform, and computer software management in the nature of support request handling, incident management, incident triaging, defect resolution, workaround design, call handling, and troubleshooting services, all being help desk services relating to software; Consulting services to insurance organizations for optimizing the use of software and software platforms; Cloud computing services, namely, cloud computing featuring software for providing virtual computer systems and virtual computer environments through cloud computing; Consulting services in the field of cloud computing; Software as a service (SAAS) services featuring software for assisting organizations in achieving operational efficiency and strategic objectives through the use of software and software platforms; Platform as a service (PAAS) featuring computer software platforms for creating, managing, and deploying cloud computing infrastructure services; Platform as a service (PAAS) featuring computer software platforms for data management, database management, business intelligence, analytics, flows, automations, journeys, business processes, microservices, task automation, artificial intelligence and machine learning, application programming interface (API) management and managed integrations, customer relationship management (CRM) solutions, and content creation, publication, support and hosting; Software as a service (SAAS) services featuring software for compiling and analyzing business intelligence, analytics, application programming interface (API) management and managed integrations, and customer relationship management (CRM) solutions; Software as a Service (SAAS) services featuring software for use in digital engagement, business process automation, task automation, customer experience, commerce, accounting, core financial applications, pricing and rating, risk assessment, core insurance applications, billing and revenue management, marketing automation, customer relationship management, customer service management, customer acquisition, onboarding and distribution management in the insurance industry; business technology software consultation services |
