OLH TEK SYSTEMS Trademark
Trademark Overview
On Saturday, September 20, 2003, a trademark application was filed for OLH TEK SYSTEMS with the United States Patent and Trademark Office. The USPTO has given the OLH TEK SYSTEMS trademark a serial number of 78303187. The federal status of this trademark filing is ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE as of Thursday, October 14, 2004. This trademark is owned by Addanki Venkateswara Rao. The OLH TEK SYSTEMS trademark is filed in the Computer & Software Products & Electrical & Scientific Products category with the following description:
Develop and Supply On Line Help (OLH) Software and related tools for the usage of the IT departments of Web Sites; OLH software will a) allow the subject matter experts (SME) of the IT department to view the questions from the site visitors and submit relevant answers instantaneously; b) Provide conferencing feature to allow multiple participants to access a broadcast from the web team and submit responses; c) Allow supervisors to view the conversation status of each SME and be able to perform administrative tasks d) Record all interactions into a database; OLH Software utility will perform the following key functions 1;) For the Site Visitor a) Access the web site using any Internet browser and select an available SME to ask questions b) Enter questions into a form field on the browser and view responses or c) Directly Search for an answer in the web site knowledge base repository d) Participate in a conference call using the browser interface 2;) For Subject Matter Experts (SME) a) P...
General Information
| Serial Number | 78303187 |
| Word Mark | OLH TEK SYSTEMS |
| Filing Date | Saturday, September 20, 2003 |
| Status | 602 - ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE |
| Status Date | Thursday, October 14, 2004 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 1000 - Typeset: Word(s) / letter(s) / number(s) |
| Published for Opposition Date | NOT AVAILABLE |
Trademark Statements
| Goods and Services | Develop and Supply On Line Help (OLH) Software and related tools for the usage of the IT departments of Web Sites; OLH software will a) allow the subject matter experts (SME) of the IT department to view the questions from the site visitors and submit relevant answers instantaneously; b) Provide conferencing feature to allow multiple participants to access a broadcast from the web team and submit responses; c) Allow supervisors to view the conversation status of each SME and be able to perform administrative tasks d) Record all interactions into a database; OLH Software utility will perform the following key functions 1;) For the Site Visitor a) Access the web site using any Internet browser and select an available SME to ask questions b) Enter questions into a form field on the browser and view responses or c) Directly Search for an answer in the web site knowledge base repository d) Participate in a conference call using the browser interface 2;) For Subject Matter Experts (SME) a) Provide custom windows based login interface b) View the questions from each participant and be able to key in answers c) OLH utility will keep track of the keystrokes from the site visitor, automatically filter and present the best resource links from the knowledge base to the SME d) Store all interactions between the SME and the site visitor into the database tables for future reviews by the supervisor; e) Schedule new conference calls and allocate participants A completed question answer session forms the basis of an entity called "Conversation" which is automatically added to the supervisor's workflow flow process for review and subsequent addition into the knowledge base; For Site Supervisors a) View all the currently active staff members and their corresponding online participants b) Be able to override any staff members session and take control of the interaction with the site visitor; c) Access previously completed conversations as part of the automated workflow and make appropriate changes d) Store conversations into the knowledge base for future retrievals |
| Pseudo Mark | OLH TECH SYSTEMS |
Classification Information
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, October 7, 2003 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
Trademark Owner History
| Party Name | Addanki Venkateswara Rao |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 19 - Sole Proprietorship |
| Address | Richmond, VA 23233 |
Trademark Events
| Event Date | Event Description |
| Friday, October 15, 2004 | ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND |
| Thursday, October 14, 2004 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE |
| Thursday, March 4, 2004 | NON-FINAL ACTION E-MAILED |
| Sunday, February 29, 2004 | ASSIGNED TO EXAMINER |
