| Serial Number | 98303751 |
| Word Mark | OBSERVE • AI |
| Filing Date | Thursday, December 7, 2023 |
| Status | 681 - PUBLICATION/ISSUE REVIEW COMPLETE |
| Status Date | Wednesday, November 6, 2024 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 3 - Illustration: Drawing or design which also includes word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, November 26, 2024 |
| Description of Mark | The mark consists of the literal element OBSERVE·AI and the design of a circle comprised of horizontal and vertical lines. |
| Goods and Services | Downloadable computer software for managing operations in call centers; downloadable computer software for managing operations in contact centers; downloadable computer software that provides insights into contact-center management by transcribing and analyzing agent-customer conversations; downloadable computer software that scores and analyzes contact-center interactions between agents and customers; downloadable computer software that provides in-the-moment guidance to contact-center agents during customer interactions; downloadable computer software that generates call notes and post-call workflows for contact-center agents; downloadable computer software that guides contact-center agents by answering questions in real-time; downloadable computer software that captures contact-center agent activity on their active screen; downloadable and computer software for audio recording, monitoring and evaluating customer service agents in the field of call-center operations |
| Indication of Colors claimed | Color is not claimed as a feature of the mark. |
| Goods and Services | Consulting services in the field of management and operations for call centers |
| NOT AVAILABLE | "AI" |
| Goods and Services | Providing online non-downloadable software for providing insights into contact-center management by transcribing and analyzing agent-customer conversations; providing online non-downloadable software for providing scoring and analysis for contact center interactions between agents and customers; providing online non-downloadable software for providing in-the-moment guidance to contact-center agents during customer interactions; providing online non-downloadable software for providing automated call notes and post-call workflows for contact-center agents; providing online non-downloadable software for providing guidance to contact-center agents by answering questions in real-time; providing online non-downloadable software for capturing contact-center agent activity; and providing online non-downloadable software for recording, monitoring and evaluating customer service agents in the field of call-center operations |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, December 7, 2023 |
| Primary Code | 009 |
| First Use Anywhere Date | Tuesday, December 4, 2018 |
| First Use In Commerce Date | Tuesday, December 4, 2018 |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, December 7, 2023 |
| Primary Code | 035 |
| First Use Anywhere Date | Tuesday, December 4, 2018 |
| First Use In Commerce Date | Tuesday, December 4, 2018 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, October 14, 2024 |
| Primary Code | 042 |
| First Use Anywhere Date | Tuesday, December 4, 2018 |
| First Use In Commerce Date | Tuesday, December 4, 2018 |
| Party Name | Z21 Labs, Inc |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Redwood City, CA 94065 |
| Event Date | Event Description |
| Thursday, December 7, 2023 | NEW APPLICATION ENTERED |
| Tuesday, March 5, 2024 | NOTICE OF DESIGN SEARCH CODE E-MAILED |
| Tuesday, March 5, 2024 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Monday, July 8, 2024 | ASSIGNED TO EXAMINER |
| Monday, July 15, 2024 | NON-FINAL ACTION WRITTEN |
| Monday, July 15, 2024 | NON-FINAL ACTION E-MAILED |
| Monday, July 15, 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Monday, October 14, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Monday, October 14, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, October 14, 2024 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Thursday, October 31, 2024 | EXAMINERS AMENDMENT -WRITTEN |
| Thursday, October 31, 2024 | EXAMINER'S AMENDMENT ENTERED |
| Thursday, October 31, 2024 | EXAMINERS AMENDMENT E-MAILED |
| Thursday, October 31, 2024 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Thursday, October 31, 2024 | APPROVED FOR PUB - PRINCIPAL REGISTER |