OBSERVE • AI Trademark

Trademark Overview

On Thursday, December 7, 2023, a trademark application was filed for OBSERVE • AI with the United States Patent and Trademark Office. The USPTO has given the OBSERVE • AI trademark a serial number of 98303751. The federal status of this trademark filing is NON-FINAL ACTION - MAILED as of Monday, July 15, 2024. This trademark is owned by Z21 Labs, Inc. The OBSERVE • AI trademark is filed in the Computer & Software Products & Electrical & Scientific Products, Advertising and Business and Retail Services categories with the following description:

Computer software for call centers; computer software for contact centers; computer software that provides insights into contact-center management by transcribing and analyzing agent-customer conversations; computer software that scores and analyzes contact-center interactions between agents and customers; computer software that provides in-the-moment guidance to contact-center agents during customer interactions; computer software that generates call notes and post-call workflows for contact-center agents; computer software that guides contact-center agents by answering questions in real-time; computer software that captures contact-center agent activity on their active screen; and computer software for audio recording, monitoring and evaluating customer service agents in the field of call-center operations

Consulting services for call centers; providing insights into contact-center management by transcribing and analyzing agent-customer conversations; providing scoring and analysis for contact center interactions between agents and customers; providing in-the-moment guidance to contact-center agents during customer interactions; providing automated call notes and post-call workflows for contact-center agents; providing guidance to contact-center agents by answering questions in real-time; capturing contact-center agent activity; and recording, monitoring and evaluating customer service agents in the field of call-center operations
observe • ai

General Information

Serial Number98303751
Word MarkOBSERVE • AI
Filing DateThursday, December 7, 2023
Status641 - NON-FINAL ACTION - MAILED
Status DateMonday, July 15, 2024
Registration Number0000000
Registration DateNOT AVAILABLE
Mark Drawing3 - Illustration: Drawing or design which also includes word(s) / letter(s) / number(s)
Published for Opposition DateNOT AVAILABLE

Trademark Statements

Description of MarkThe mark consists of the wording "OBSERVE.AI" in stylized font with a circular logo having horizontal and vertical interior lines the left of the wording.
Goods and ServicesComputer software for call centers; computer software for contact centers; computer software that provides insights into contact-center management by transcribing and analyzing agent-customer conversations; computer software that scores and analyzes contact-center interactions between agents and customers; computer software that provides in-the-moment guidance to contact-center agents during customer interactions; computer software that generates call notes and post-call workflows for contact-center agents; computer software that guides contact-center agents by answering questions in real-time; computer software that captures contact-center agent activity on their active screen; and computer software for audio recording, monitoring and evaluating customer service agents in the field of call-center operations
Indication of Colors claimedColor is not claimed as a feature of the mark.
Goods and ServicesConsulting services for call centers; providing insights into contact-center management by transcribing and analyzing agent-customer conversations; providing scoring and analysis for contact center interactions between agents and customers; providing in-the-moment guidance to contact-center agents during customer interactions; providing automated call notes and post-call workflows for contact-center agents; providing guidance to contact-center agents by answering questions in real-time; capturing contact-center agent activity; and recording, monitoring and evaluating customer service agents in the field of call-center operations

Classification Information

International Class009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus.
US Class Codes021, 023, 026, 036, 038
Class Status Code6 - Active
Class Status DateThursday, December 7, 2023
Primary Code009
First Use Anywhere DateTuesday, December 4, 2018
First Use In Commerce DateTuesday, December 4, 2018
International Class035 - Advertising; business management; business administration; office functions.
US Class Codes100, 101, 102
Class Status Code6 - Active
Class Status DateThursday, December 7, 2023
Primary Code035
First Use Anywhere DateTuesday, December 4, 2018
First Use In Commerce DateTuesday, December 4, 2018

Trademark Owner History

Party NameZ21 Labs, Inc
Party Type10 - Original Applicant
Legal Entity Type03 - Corporation
AddressRedwood City, CA 94065

Trademark Events

Event DateEvent Description
Thursday, December 7, 2023NEW APPLICATION ENTERED
Tuesday, March 5, 2024NOTICE OF DESIGN SEARCH CODE E-MAILED
Tuesday, March 5, 2024NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
Monday, July 15, 2024NON-FINAL ACTION WRITTEN
Monday, July 15, 2024NON-FINAL ACTION E-MAILED
Monday, July 15, 2024NOTIFICATION OF NON-FINAL ACTION E-MAILED
Monday, July 8, 2024ASSIGNED TO EXAMINER

Related Keywords

observe center contact agents software computer call customer providing interactions agent