| Serial Number | 79222223 |
| Word Mark | NVM |
| Filing Date | Tuesday, January 24, 2017 |
| Status | 709 - CANCELLED - SECTION 71 |
| Status Date | Friday, November 14, 2025 |
| Registration Number | 5735990 |
| Registration Date | Tuesday, April 30, 2019 |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, February 12, 2019 |
| Goods and Services | Telecommunications gateway services; chat room services for social networking; Internet service provider (ISP); email forwarding services; remote data access services, namely, provision of access to data or documents stored electronically in central files for remote consultation; telecommunications access services, namely, provision of access via the Internet, VPN and telephone to an application hub, the application hub providing integration of computer telephony, web, email, chat, SMS and other communications methods whereby people who wish to communicate with the customer are put into contact via the application hub; telecommunications access services, namely, provision of access via the Internet and telephone to an application hub, the application hub enabling person-to-person, business-to-business and customer-to-business contact in multiple media formats with applications for voice processing, call recording, message archival, call routing of communications, speech recognition, speech and text analytics, biometrics, interactive voice response, lie detection, stress analysis, data processing and collection, credit card transaction, telephony, conferencing, video, word spotting, instant messaging, web chat, forecasting, scheduling, rostering, training, coaching, quality management, call scripting, analytics, workforce management, workforce optimisation, knowledge management, semantic analysis, topic extraction, machine learning, mobile services and web services, whereby people who wish to communicate with the customer are put into contact via the application hub; telecommunications access services, namely, provision of access via the Internet, VPN and telephone to an application hub, the application hub providing the processing facilities of a call or contact centre |
| Goods and Services | Platform as a service (PAAS) featuring computer software platforms for contact center management, namely, computer software for managing, tracking and reporting customer calls and inquiries, managing, routing, and monitoring telephone calls and other inquiries between customers and customer service call centers and agents, aggregation, discovery, management, and analysis of data, for operating and managing call centers, telephone call recording, speech synthesis, and data collection and analysis, interactive voice recognition systems, conferencing telephone calls, sending and receiving SMS text messages, providing web chat services for call centers, providing customer portals to launch and manage calling campaigns, call routing, integration into third-party customer relationship management platforms, organizing and displaying relevant data to contact center agent, call handling, communications analysis, interactive voice response, making and receiving calls, workforce management and employee recognition and gamification |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | F - NOT AVAILABLE |
| Class Status Date | Friday, November 14, 2025 |
| Primary Code | 038 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | F - NOT AVAILABLE |
| Class Status Date | Friday, November 14, 2025 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | Vonage Business Limited |
| Party Type | 31 - New Owner After Registration |
| Legal Entity Type | 98 - Unknown |
| Address | GB |
| Party Name | NewVoiceMedia Limited |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 99 - Other |
| Address | Basingstoke, Hampshire RG224BS GB |
| Party Name | NewVoiceMedia Limited |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 99 - Other |
| Address | Basingstoke, Hampshire RG22 4BS GB |
| Party Name | NewVoiceMedia Limited |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 99 - Other |
| Address | Basingstoke, Hampshire RG22 4BS GB |
| Event Date | Event Description |
| Thursday, December 7, 2017 | SN ASSIGNED FOR SECT 66A APPL FROM IB |
| Friday, December 8, 2017 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Friday, December 8, 2017 | ASSIGNED TO EXAMINER |
| Tuesday, December 12, 2017 | APPLICATION FILING RECEIPT MAILED |
| Monday, December 18, 2017 | NON-FINAL ACTION WRITTEN |
| Tuesday, December 19, 2017 | NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW |
| Monday, January 8, 2018 | REFUSAL PROCESSED BY MPU |
| Monday, January 8, 2018 | NON-FINAL ACTION MAILED - REFUSAL SENT TO IB |
| Saturday, January 27, 2018 | REFUSAL PROCESSED BY IB |
| Monday, July 9, 2018 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Thursday, July 19, 2018 | ASSIGNED TO LIE |
| Thursday, July 19, 2018 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Thursday, July 19, 2018 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Thursday, July 19, 2018 | FINAL REFUSAL WRITTEN |
| Thursday, July 19, 2018 | FINAL REFUSAL E-MAILED |
| Thursday, July 19, 2018 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| Wednesday, January 9, 2019 | EXAMINERS AMENDMENT -WRITTEN |
| Wednesday, January 9, 2019 | EXAMINERS AMENDMENT E-MAILED |
| Wednesday, January 9, 2019 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Wednesday, January 9, 2019 | EXAMINER'S AMENDMENT ENTERED |
| Wednesday, January 9, 2019 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, January 23, 2019 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Wednesday, January 23, 2019 | NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB |
| Wednesday, January 23, 2019 | NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB |
| Friday, February 8, 2019 | NOTIFICATION PROCESSED BY IB |
| Tuesday, February 12, 2019 | PUBLISHED FOR OPPOSITION |
| Tuesday, February 12, 2019 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, April 30, 2019 | REGISTERED-PRINCIPAL REGISTER |
| Tuesday, July 30, 2019 | FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB |
| Thursday, August 29, 2019 | FINAL DISPOSITION PROCESSED |
| Thursday, August 29, 2019 | FINAL DISPOSITION NOTICE SENT TO IB |
| Thursday, September 19, 2019 | FINAL DECISION TRANSACTION PROCESSED BY IB |
| Tuesday, April 30, 2024 | COURTESY REMINDER - SEC. 71 (6-YR) E-MAILED |
| Tuesday, October 29, 2024 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
| Tuesday, October 29, 2024 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| Tuesday, October 29, 2024 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Tuesday, October 29, 2024 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Tuesday, October 29, 2024 | TEAS CHANGE OF DOMESTIC REPRESENTATIVES ADDRESS |
| Tuesday, October 29, 2024 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Friday, November 15, 2024 | NEW REPRESENTATIVE AT IB RECEIVED |
| Friday, January 3, 2025 | CHANGE OF NAME/ADDRESS REC'D FROM IB |
| Friday, November 14, 2025 | CANCELLED SECTION 71 |