| Goods and Services | Recorded and downloadable software featuring artificial intelligence for building, deploying, and managing conversational applications that provide voice-guided assistance and enable voice-activated control for the automation of multi-step digital tasks and for enhancing digital accessibility; Recorded and downloadable software featuring artificial intelligence for developing and managing multimodal conversational applications which provide voice guidance, voice-activated command, and control of application features; Recorded and downloadable software for natural language processing, conversational interfaces, and dialogue management; Recorded and downloadable software for use in the creation, deployment, and utilization of artificially intelligent software applications, namely, AI agents, digital assistants, natural language processors, and expert systems; Recorded and downloadable software featuring artificial intelligence for multi-directional, multichannel communications between voice, in-app, and web calling, email, chat, SMS, and messaging services; Recorded and downloadable software for building, deploying, orchestrating, and managing artificial intelligence agents and automated workflows; Recorded and downloadable software for workflow and task management and automation; Recorded and downloadable software featuring no-code and drag-and-drop tools for creating, designing, and managing AI agentic workflows and conversational applications using a visual interface; Recorded and downloadable software featuring application programming interface (API) tools for integrating artificial intelligence agents and workflow automation with third-party applications and large language model services; Recorded and downloadable software featuring data analytics, business analytics, and customizable computer dashboards for analyzing data, managing data, and providing real-time and historical performance metrics; Recorded and downloadable business intelligence software for generating insights, trends, and metrics and displaying data on dashboards; Recorded and downloadable software development tools and software configuration tools for monitoring, auditing, and optimizing performance of artificial intelligence agents; Recorded and downloadable software for business process automation and decision support; Recorded and downloadable software featuring artificial intelligence for machine learning and deep learning for building conversational query systems and digital assistants; Recorded and downloadable software featuring artificial intelligence for transcribing, summarizing, and indexing calls, messages, and chats; Recorded and downloadable computer AI agent software for simulating conversations; Recorded and downloadable software featuring artificial intelligence for analyzing customer interactions with contact center agents, providing automated agent evaluations and performance metrics, and providing configurable workflows for quality assurance, agent coaching, remediation tracking, and reporting |
| Goods and Services | Providing online non-downloadable software for task automation and improving digital accessibility by using conversational artificial intelligence that combines interactive voice technology with on-screen visual elements to guide users through complex digital workflows and enable voice-driven control of applications; Providing online non-downloadable software for providing voice-guided assistance and enabling voice-activated control for the automation of multi-step digital tasks and for enhancing digital accessibility; Providing online non-downloadable software platforms for developing and managing multimodal conversational applications which provide voice guidance, voice-activated command, and control of application features; Providing online non-downloadable software and applications using artificial intelligence for generating interactive voice and visual guidance for users; Providing online non-downloadable software and applications using artificial intelligence for recognizing and executing user voice commands to control and operate digital applications; Providing online non-downloadable software for controlling, navigating, and completing tasks within digital applications through both guided voice assistance and user-driven voice commands; Providing online non-downloadable software and applications using artificial intelligence for enabling virtual assistant and customer service interactions; Providing temporary use of online non-downloadable software platforms for developing natural language computer software applications; Providing online non-downloadable software for enabling customer service, customer support services, call center assistance, and help desk services using artificial intelligence; Providing online non-downloadable voice-guided software to assist users in customer service, customer support, call center, and help desk services; Providing online non-downloadable artificial intelligence software to act as a virtual assistant with customer service and AI virtual assistant capabilities; Providing online non-downloadable software featuring no-code and drag-and-drop tools for creating, designing, and managing AI agentic workflows and conversational applications using a visual interface; Providing online non-downloadable software featuring application programming interface (API) tools for integrating artificial intelligence agents and workflow automation with third-party applications and large language model services; Application service provider (ASP) services featuring application programming interface (API) software for integrating artificial intelligence agents and workflow automation with third-party applications; Providing online non-downloadable software for building, deploying, orchestrating, and managing artificial intelligence agents and automated workflows; Providing online non-downloadable software for natural language processing, conversational interfaces, and dialogue management; Providing online non-downloadable software for business process automation and decision-making; Providing online non-downloadable software for workflow and task management and automation; Providing temporary use of non-downloadable software for providing customizable computer dashboards for analyzing data, managing data, providing real-time and historical data and performance metrics; Providing online non-downloadable software for providing customizable computer dashboards for processing, arranging, and displaying data; Providing temporary use of online non-downloadable business intelligence software for generating insights and displaying data on dashboards; Providing online non-downloadable software development tools, software configuration tools, and software for monitoring, auditing, and optimizing performance of artificial intelligence agents; Providing online non-downloadable software featuring artificial intelligence for analyzing customer interactions with contact center agents, providing automated agent evaluations and performance metrics, identifying coaching opportunities, and providing configurable workflows for quality assurance, agent coaching, remediation tracking, and reporting; Providing online non-downloadable computer AI agent software for simulating conversations; Providing online non-downloadable software featuring artificial intelligence for machine learning and deep learning for building conversational query systems and digital assistants; Providing online non-downloadable software for use in the creation, deployment, and utilization of artificially intelligent software applications, namely, AI agents, digital assistants, natural language processors, and expert systems |
