| Serial Number | 79242926 |
| Word Mark | NICE INCONTACT CXONE |
| Filing Date | Tuesday, May 1, 2018 |
| Status | 700 - REGISTERED |
| Status Date | Tuesday, December 10, 2019 |
| Registration Number | 5929140 |
| Registration Date | Tuesday, December 10, 2019 |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, September 24, 2019 |
| Goods and Services | Recorded computer software, downloadable computer software and computer applications for use in the fields of employee management, customer experience, and employee and customer support incorporating omnichannel routing, analytics, and artificial intelligence, namely, software for employee performance management; computer software for data gathering, processing and analyzing employee persona, employee engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, adherence, preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation; computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications |
| Goods and Services | Providing temporary use of non-downloadable cloud-based software and providing temporary use of non-downloadable computer software for use in the fields of employee management, customer experience, and employee and customer support incorporating omnichannel routing, analytics, and artificial intelligence, namely, software for employee performance management; Application service provider featuring software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring software for scheduling, surveying, monitoring, supervising, rating, reviewing managing, forecasting, recording, analyzing and training employees for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring an application software development tool for use in customizing telecommunication service applications, namely, software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; and technical support services, namely, troubleshooting of computer software problems; computer software consultation; providing information relating to computer software maintenance, use and development |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, March 5, 2019 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, March 5, 2019 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | NICE LTD. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 84 - NOT AVAILABLE |
| Address | IL |
| Party Name | NICE LTD. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 84 - NOT AVAILABLE |
| Address | IL |
| Party Name | NICE LTD. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 84 - NOT AVAILABLE |
| Address | IL |
| Event Date | Event Description |
| Monday, October 15, 2018 | NON-FINAL ACTION WRITTEN |
| Thursday, October 11, 2018 | SN ASSIGNED FOR SECT 66A APPL FROM IB |
| Monday, October 15, 2018 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Monday, October 15, 2018 | ASSIGNED TO EXAMINER |
| Tuesday, October 16, 2018 | NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW |
| Friday, October 19, 2018 | APPLICATION FILING RECEIPT MAILED |
| Monday, October 29, 2018 | REFUSAL PROCESSED BY MPU |
| Monday, October 29, 2018 | NON-FINAL ACTION MAILED - REFUSAL SENT TO IB |
| Saturday, November 17, 2018 | REFUSAL PROCESSED BY IB |
| Friday, February 15, 2019 | DEATH OF INTERNATIONAL REGISTRATION |
| Saturday, February 16, 2019 | NOTIFICATION OF EFFECT OF CANCELLATION OF INTL REG MAILED |
| Friday, February 22, 2019 | CORRECTION TRANSACTION RECEIVED FROM IB |
| Tuesday, March 5, 2019 | REINSTATED |
| Wednesday, March 6, 2019 | CORRECTION FROM IB ENTERED - NO REVIEW REQUIRED |
| Thursday, March 7, 2019 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Friday, March 8, 2019 | NOTICE OF REINSTATEMENT MAILED |
| Monday, March 11, 2019 | ASSIGNED TO LIE |
| Friday, March 15, 2019 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, March 15, 2019 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, April 10, 2019 | FINAL REFUSAL MAILED |
| Monday, April 22, 2019 | LIMITATION FROM THE IB EXAMINED, NO ACTION IS NEEDED |
| Tuesday, August 20, 2019 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, March 15, 2019 | LIMITATION OF GOODS RECEIVED FROM IB |
| Tuesday, April 9, 2019 | FINAL REFUSAL WRITTEN |
| Tuesday, August 20, 2019 | TEAS REQUEST FOR RECONSIDERATION RECEIVED |
| Wednesday, August 21, 2019 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Thursday, August 22, 2019 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Thursday, August 22, 2019 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
| Wednesday, September 4, 2019 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Wednesday, September 18, 2019 | NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB |
| Wednesday, September 18, 2019 | NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB |
| Tuesday, September 24, 2019 | PUBLISHED FOR OPPOSITION |
| Tuesday, September 24, 2019 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Saturday, October 5, 2019 | NOTIFICATION PROCESSED BY IB |
| Tuesday, December 10, 2019 | REGISTERED-PRINCIPAL REGISTER |
| Tuesday, March 10, 2020 | FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB |
| Thursday, March 26, 2020 | FINAL DISPOSITION PROCESSED |
| Friday, March 27, 2020 | FINAL DISPOSITION NOTICE SENT TO IB |
| Friday, April 17, 2020 | FINAL DECISION TRANSACTION PROCESSED BY IB |
| Tuesday, December 10, 2024 | COURTESY REMINDER - SEC. 71 (6-YR) E-MAILED |