| Serial Number | 79190132 |
| Word Mark | NICE ADAPTIVE WFO |
| Filing Date | Monday, May 2, 2016 |
| Status | 709 - CANCELLED - SECTION 71 |
| Status Date | Friday, February 2, 2024 |
| Registration Number | 5243368 |
| Registration Date | Tuesday, July 18, 2017 |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, May 2, 2017 |
| Goods and Services | Training in the use of computer software |
| Goods and Services | Computer software for data gathering, processing and analyzing employee persona, employee engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, adherence, preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation |
| NOT AVAILABLE | "ADAPTIVE WFO" FOR THE CLASS 9 GOODS" |
| Goods and Services | Technical support services, namely, troubleshooting of computer software problems; Computer software consultation; Providing information relating to computer software maintenance, use and development |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | F - NOT AVAILABLE |
| Class Status Date | Friday, February 2, 2024 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 041 - Education; providing of training; entertainment; sporting and cultural activities. |
| US Class Codes | 100, 101, 107 |
| Class Status Code | F - NOT AVAILABLE |
| Class Status Date | Friday, February 2, 2024 |
| Primary Code | 041 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | F - NOT AVAILABLE |
| Class Status Date | Friday, February 2, 2024 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | NICE LTD |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 84 - NOT AVAILABLE |
| Address | Raanana 4366248 IL |
| Party Name | NICE LTD |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 84 - NOT AVAILABLE |
| Address | Raanana 4366248 IL |
| Party Name | NICE LTD |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 84 - NOT AVAILABLE |
| Address | Raanana 4366248 IL |
| Event Date | Event Description |
| Thursday, August 11, 2016 | SN ASSIGNED FOR SECT 66A APPL FROM IB |
| Tuesday, August 16, 2016 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, August 17, 2016 | ASSIGNED TO EXAMINER |
| Saturday, August 20, 2016 | APPLICATION FILING RECEIPT MAILED |
| Thursday, August 25, 2016 | NON-FINAL ACTION WRITTEN |
| Friday, August 26, 2016 | NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW |
| Friday, August 26, 2016 | REFUSAL PROCESSED BY MPU |
| Friday, August 26, 2016 | NON-FINAL ACTION MAILED - REFUSAL SENT TO IB |
| Tuesday, August 30, 2016 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Tuesday, August 30, 2016 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Friday, September 16, 2016 | REFUSAL PROCESSED BY IB |
| Thursday, February 2, 2017 | CHANGE OF NAME/ADDRESS REC'D FROM IB |
| Monday, February 20, 2017 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Friday, March 3, 2017 | ASSIGNED TO LIE |
| Wednesday, March 8, 2017 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| Wednesday, March 8, 2017 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, March 8, 2017 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Wednesday, March 29, 2017 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Thursday, March 30, 2017 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
| Wednesday, April 12, 2017 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Wednesday, April 12, 2017 | NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB |
| Wednesday, April 12, 2017 | NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB |
| Saturday, April 29, 2017 | NOTIFICATION PROCESSED BY IB |
| Tuesday, May 2, 2017 | PUBLISHED FOR OPPOSITION |
| Tuesday, May 2, 2017 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, July 18, 2017 | REGISTERED-PRINCIPAL REGISTER |
| Wednesday, October 18, 2017 | FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB |
| Monday, October 23, 2017 | FINAL DISPOSITION PROCESSED |
| Monday, October 23, 2017 | FINAL DISPOSITION NOTICE SENT TO IB |
| Friday, November 10, 2017 | FINAL DECISION TRANSACTION PROCESSED BY IB |
| Monday, July 18, 2022 | COURTESY REMINDER - SEC. 71 (6-YR) E-MAILED |
| Friday, February 2, 2024 | CANCELLED SECTION 71 |
| Thursday, October 3, 2024 | TOTAL INVALIDATION OF REG EXT PROTECTION CREATED |
| Thursday, October 17, 2024 | TOTAL INVALIDATION OF REG EXT PROTECTION SENT TO IB |
| Thursday, October 17, 2024 | INVALIDATION PROCESSED |
| Saturday, November 9, 2024 | TOTAL INVALIDATION PROCESSED BY THE IB |