| Goods and Services | Software as a service (SaaS) services featuring artificial intelligence (AI) and machine learning software for business analytics, business intelligence, customer relationship management (CRM), customer engagement, and AI-driven workflow automation; Platform as a service (PaaS) services featuring AI-powered software and software platforms for business analytics, business intelligence, customer relationship management (CRM), customer engagement, and AI-driven workflow automation; providing temporary use of non-downloadable AI-driven software for customer relationship management (CRM) and customer engagement; providing temporary use of on-line non-downloadable AI-assisted software development tools; providing temporary use of online, non-downloadable software featuring artificial intelligence for workflow automation, namely, automatically triggering, orchestrating, routing, and executing multi-step workflows and business and communications processes based on data, events, rules, and predictive models, including decision trees and conditional logic; application service provider featuring AI-powered application programming interface (API) software for telecommunications and communications management, customer engagement, workflow automation, data analytics, and business intelligence; providing online, non-downloadable software and APIs for initiating, receiving, routing, managing, monitoring, and analyzing telecommunications, namely, voice calls, call routing, interactive voice response (IVR), call forwarding, automatic call distribution (ACD), predictive dialing, call recording, call transcription, call reporting, real-time call analytics, contact center and call center management, agent management, and queue management; providing online, non-downloadable software and APIs for messaging and communications, namely, SMS, MMS, chat, and other electronic messages, including message routing, delivery, tracking, and analytics; software as a service (SaaS) services featuring AI and machine learning software for collecting, integrating, normalizing, and analyzing data from various sources in the fields of business, marketing, advertising, brand development, sales, customer service, customer engagement, telecommunications, cloud computing, customer information, and customer relationship management; providing online, non-downloadable software for managing, collecting, integrating, and sharing a wide variety of data and information from connected computer systems, digital mobile devices, and Internet of Things (IoT) devices; platform as a service (PaaS) featuring AI-powered computer software platforms for retrieving, tracking, analyzing, testing, measuring and managing data, customer data, and customer interactions; providing temporary use of on-line non-downloadable cloud computing software featuring AI-powered business intelligence and business data analytics; software as a service (SaaS) services featuring software for controlling and monitoring of cloud computing networks and Internet of Things (IoT) devices; infrastructure as a service (IaaS) services featuring software for controlling and monitoring Internet of Things (IoT) devices and networks; software as a service (SaaS) services featuring AI-driven software for security and authentication, namely, identity verification, fraud detection, access control, and cybersecurity analytics; software as a service (SaaS) services featuring AI-powered software for quality assurance, compliance monitoring, sentiment analysis, conversation intelligence, and performance analytics in connection with customer communications, telecommunications, call centers, and customer engagement workflows. |
