| Goods and Services | Information technology (IT) infrastructure management services for remote and onsite monitoring and management of IT resources, IT operations, and IT processes, namely, servers, storage, applications, networks, desktops, server and network virtualization, security, public clouds, private clouds, converged infrastructure, mobility, development operations, command centers, switches, routers, firewalls, virtual desktop infrastructure, databases, telecommunication circuits, unified communication, hybrid clouds, mail and messaging, directory, web, extended-enterprise collaboration, patches, configurations, performance, capacity, incidents, problems, changes, antivirus, discovery, faults, availability, continuity, alerts, threats, IT context, remote consoles, service level agreements, reports, analytics, sites, departments, escalations, trouble tickets, service desks, suppliers, partners, access gateways, audits, compliances, authentications, session recordings, runbooks, automations, service catalogs, site reliability engineering, agile scrum, agile kanban boards, Information Technology Infrastructure Library frameworks, help desks, end-users, IT chargeback processes, IT strategy frameworks, IT governance frameworks, IT utility frameworks, IT as a service provider frameworks, first to know processes, first responder processes, system administration, database administration, provisioning, and orchestration; Software as a service (SAAS) services featuring software utilizing artificial intelligence and machine learning for the management of information technology resources and information technology operations, namely, for management of physical infrastructure, virtual infrastructure, monitoring tools, servers, clients, mobile devices, public clouds, private clouds, hybrid clouds, and virtual machines; Platform as a service (PAAS) services featuring software utilizing artificial intelligence and machine learning for the management of information technology resources and information technology operations, namely, for management of physical infrastructure, virtual infrastructure, monitoring tools, servers, clients, mobile devices, public clouds, private clouds, hybrid clouds, and virtual machines; Software as a service (SAAS) services featuring software utilizing artificial intelligence and machine learning for application monitoring and management, asset management, network monitoring and management, network device configuration and configuration backup and monitoring and management, threat intelligence, threat detection and response, contextual intelligence, IT operations intelligence, server provisioning and monitoring and management, storage solution provisioning and monitoring and management, mobile device monitoring and management, configuration and patch management, remote monitoring and management, administrator and access session recording, standard operation procedure definition and management, runbook automation, information technology automation, alert management, ticket management, service catalog presentation, service request management, task management, incident management, problem management, change request management, extended-enterprise collaboration management, agile scrum management, agile kanban board management, site reliability engineering management, self-service information technology enablement, service desk management, workflow management, private cloud provisioning and monitoring and management, public cloud provisioning and monitoring and management, hybrid cloud provisioning and monitoring and management, converged infrastructure solution provisioning and monitoring and management, virtual machine provisioning and monitoring and management, access control and privilege management including time-based access controls, resource cost measurement and management, secure remote quoting and sourcing of services, enablement of an open service extended-enterprise e-commerce and marketplace for IT services, quality of service monitoring, audit compliance, integration with third-party ticketing systems and monitoring tools, and related big data visualization, reporting, analytics, and dashboards functionality |
