| Serial Number | 97976123 |
| Word Mark | NAVICONNECTS |
| Filing Date | Wednesday, June 29, 2022 |
| Status | 700 - REGISTERED |
| Status Date | Tuesday, August 29, 2023 |
| Registration Number | 7152626 |
| Registration Date | Tuesday, August 29, 2023 |
| Mark Drawing | 4000 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, November 8, 2022 |
| Pseudo Mark | NAVI CONNECTS |
| Goods and Services | Operation of multimedia contact centers for others; Customer service management for others; Customer services, namely, operating contact centers to address multi-channel customer inquiries for others; Operation of multi-channel contact centers for others; Management of contact centers for others; Management of telephone call centers for others; Consulting services in the field of contact center operation and customer service interactions |
| Goods and Services | Software as a service (SAAS) and platform as a service (PAAS) services featuring software for use by customer service representatives in omni-channel customer interactions, namely, for receiving, answering, and placing voice calls, SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence; Software as a service (SAAS) and platform as a service (PAAS) services featuring customer relationship management software; Design and development of customized software for use by customer service representatives in omni-channel customer interactions; Software as a service (SAAS) and platform as a service (PAAS) services featuring software using artificial intelligence for use in contact centers and customer service interactions, namely, for receiving, answering, and sending SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence; Software as a service (SAAS) and platform as a service (PAAS) services featuring software for use in call center management, namely, for managing omni-channel customer interaction queues, tracking and managing employee scheduling and productivity, and connecting customer interactions to customer service representative; Software as a service (SAAS) and platform as a service (PAAS) services featuring software for managing customer service representatives, namely, for managing omni-channel customer interaction queues, tracking and managing employee scheduling and productivity, and connecting customer interactions to customer service representative; Software as a service (SAAS) and platform as a service (PAAS) services featuring computer software platforms for use in contact centers, customer relationship management, and customer service interactions, namely, for tracking customer information, interactions, and lead generation, and for receiving, answering, and placing voice calls, SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, July 19, 2022 |
| Primary Code | 035 |
| First Use Anywhere Date | Saturday, April 1, 2023 |
| First Use In Commerce Date | Saturday, April 1, 2023 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, September 19, 2022 |
| Primary Code | 042 |
| First Use Anywhere Date | Saturday, April 1, 2023 |
| First Use In Commerce Date | Saturday, April 1, 2023 |
| Party Name | Navient Solutions, LLC |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | Herndon, VA 20171 |
| Party Name | Navient Solutions, LLC |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | Herndon, VA 20171 |
| Party Name | Navient Solutions, LLC |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | Herndon, VA 20171 |
| Event Date | Event Description |
| Tuesday, August 29, 2023 | NOTICE OF REGISTRATION CONFIRMATION EMAILED |
| Tuesday, August 29, 2023 | REGISTERED-PRINCIPAL REGISTER |
| Wednesday, July 26, 2023 | NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED |
| Tuesday, July 25, 2023 | ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED |
| Monday, July 24, 2023 | STATEMENT OF USE PROCESSING COMPLETE |
| Thursday, June 29, 2023 | USE AMENDMENT FILED |
| Monday, July 24, 2023 | DIVISIONAL PROCESSING COMPLETE |
| Thursday, June 29, 2023 | DIVISIONAL REQUEST RECEIVED |
| Thursday, July 20, 2023 | CASE ASSIGNED TO INTENT TO USE PARALEGAL |
| Thursday, June 29, 2023 | TEAS REQUEST TO DIVIDE RECEIVED |
| Thursday, June 29, 2023 | SOU TEAS EXTENSION RECEIVED |
| Thursday, June 29, 2023 | TEAS STATEMENT OF USE RECEIVED |
| Tuesday, January 3, 2023 | NOA E-MAILED - SOU REQUIRED FROM APPLICANT |
| Tuesday, November 8, 2022 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, November 8, 2022 | PUBLISHED FOR OPPOSITION |
| Wednesday, October 19, 2022 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Monday, October 3, 2022 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Friday, September 9, 2022 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Thursday, September 8, 2022 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Thursday, September 8, 2022 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Monday, August 15, 2022 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Monday, August 15, 2022 | NON-FINAL ACTION E-MAILED |
| Monday, August 15, 2022 | NON-FINAL ACTION WRITTEN |
| Monday, August 8, 2022 | ASSIGNED TO EXAMINER |
| Tuesday, July 19, 2022 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Saturday, July 2, 2022 | NEW APPLICATION ENTERED |