| Serial Number | 87909911 |
| Word Mark | MY SQM |
| Filing Date | Monday, May 7, 2018 |
| Status | 701 - SECTION 8 - ACCEPTED |
| Status Date | Tuesday, November 18, 2025 |
| Registration Number | 5837388 |
| Registration Date | Tuesday, August 20, 2019 |
| Mark Drawing | 3 - Illustration: Drawing or design which also includes word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, June 4, 2019 |
| Indication of Colors claimed | Color is not claimed as a feature of the mark. |
| Pseudo Mark | MY SERVICE QUALITY MEASUREMENT |
| NOT AVAILABLE | "SQM" |
| Goods and Services | computer software consulting services, namely, consulting businesses regarding the use and implementation of software as a service (SAAS) services for business intelligence; software as a service (SAAS) for use by business enterprises for the purpose of measuring the business's improved customer experience and for displaying relevant benchmarking data; software as a service (SAAS) for use in the fields of business and market research for the purpose of analyzing surveys and data, providing analytics, and providing customer experience insights; providing software as a service (SAAS) for businesses that [ provides journey mapping, specifically, identifying ] key touchpoints and interactions that a customer experiences with a business, analyzing data concerning that entity's customer experience, and graphically displaying a customer's experience with the entity; technical support services, namely, providing temporary use of a web-based software application available to an online community of registered users that compiles and analyzes data relating to their business's contact channel management, specifically, their contact channel management and business center management, operation, and customer satisfaction and graphically displays the statistics, reports and results for the consumer |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, May 16, 2018 |
| Primary Code | 042 |
| First Use Anywhere Date | Sunday, March 4, 2012 |
| First Use In Commerce Date | Sunday, March 4, 2012 |
| Party Name | Service Quality Measurement Group Inc. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | Vernon, BC V1T2H1 CA |
| Party Name | Service Quality Measurement Group Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Vernon, BC V1T2H1 CA |
| Party Name | Service Quality Measurement Group Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Vernon, BC V1T2H1 CA |
| Event Date | Event Description |
| Thursday, May 10, 2018 | NEW APPLICATION ENTERED |
| Wednesday, May 16, 2018 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Thursday, May 17, 2018 | NOTICE OF DESIGN SEARCH CODE E-MAILED |
| Tuesday, August 28, 2018 | ASSIGNED TO EXAMINER |
| Tuesday, September 11, 2018 | NON-FINAL ACTION WRITTEN |
| Tuesday, September 11, 2018 | NON-FINAL ACTION E-MAILED |
| Tuesday, September 11, 2018 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Thursday, February 14, 2019 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Thursday, February 14, 2019 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, February 15, 2019 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Monday, March 11, 2019 | FINAL REFUSAL WRITTEN |
| Monday, March 11, 2019 | FINAL REFUSAL E-MAILED |
| Monday, March 11, 2019 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| Wednesday, March 20, 2019 | EXAMINERS AMENDMENT -WRITTEN |
| Wednesday, March 20, 2019 | EXAMINERS AMENDMENT E-MAILED |
| Wednesday, March 20, 2019 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Wednesday, March 20, 2019 | EXAMINER'S AMENDMENT ENTERED |
| Friday, March 29, 2019 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Friday, March 29, 2019 | PREVIOUS ALLOWANCE COUNT WITHDRAWN |
| Thursday, April 11, 2019 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Thursday, April 25, 2019 | ASSIGNED TO LIE |
| Tuesday, April 30, 2019 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
| Wednesday, May 15, 2019 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Tuesday, June 4, 2019 | PUBLISHED FOR OPPOSITION |
| Tuesday, June 4, 2019 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Friday, August 16, 2019 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Friday, August 16, 2019 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Tuesday, August 20, 2019 | REGISTERED-PRINCIPAL REGISTER |
| Friday, June 18, 2021 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
| Friday, June 18, 2021 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Friday, June 18, 2021 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Friday, June 18, 2021 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Friday, June 18, 2021 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| Tuesday, August 20, 2024 | COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED |
| Friday, July 18, 2025 | TEAS SECTION 8 RECEIVED |
| Monday, November 17, 2025 | CASE ASSIGNED TO POST REGISTRATION PARALEGAL |
| Tuesday, November 18, 2025 | REGISTERED - SEC. 8 (6-YR) ACCEPTED |
| Tuesday, November 18, 2025 | NOTICE OF ACCEPTANCE OF SEC. 8 - E-MAILED |