| Serial Number | 76154930 |
| Word Mark | MAKING THE CUSTOMER VISIBLE |
| Filing Date | Thursday, October 26, 2000 |
| Status | 606 - ABANDONED - NO STATEMENT OF USE FILED |
| Status Date | Tuesday, August 5, 2003 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 1000 - Typeset: Word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, November 12, 2002 |
| Goods and Services | Computer software for use in managing communications via email, the Internet, mobile devices and telephone in the field of customer relationship management within an electronic context; communications software for connecting computer network users and global computer networks; telecommunications software, namely, for use in electronic interactions, for use in communication via a global computer network, for facilitating electronic communications in a contact center by categorizing, organizing, routing and responding to such communications, for facilitating mobile communication protocols, short message services and wireless applications by categorizing, organizing, routing and integrating such communications with each other and other electronic communications, for use in telephonic and electronic message management in the field of customer interaction management in e-commerce, e-service and m-commerce, for use in telephonic and electronic message management in the field of customer relationship management; computer software for use as artificial intelligence for use in categorizing plain text in order to take an appropriate action, namely, routing or autoresponse; computer software for use in telephonic and electronic message management in the field of inbound and outbound customer marketing or selling, as a sales force automation tool or as a data reporting tool for use in data mining in the field of customer relationship management, for market research and analysis, for text retrieval, for skills based routing of messages to appropriately skilled contact center agents, in telephonic and electronic message management in the field of customer relationship management, for resource management, for work flow management, for enterprise resource planning, for supply chain and inventory management, for sales order processing, for data archiving and storage, for document management, for automating data warehousing and for extraction transfer load and management, for data security, for access control, namely, for public key infrastructure and for digital certification, for database management for general use; analytic and determining computer hardware; computer programs for use in telephonic and electronic message management in the field of financial services, and utilities, retail sector, telecommunications, insurance, governments, travel, tourism and application service providers; computer search engine software; computer telephony software for use with a personal computer to allow the computer user to perform telephone functions via the computer; facilities management software for customer relationship management; business automation software, namely, software for graphic modeling of business rules, establishing rule methodology and generating multi-platform business rules; computers; computer hardware |
| Goods and Services | Computerized data management; relational computerized database management; business consultation in the field of customer relationship management; administering the customer service programs of others in the field of computers |
| Goods and Services | Providing temporary use of non-downloadable software for use in electronic interactions and in computer telephony integration, for use in communication via a global computer network, for facilitating any electronic and telephonic communications via a telephone call center, mobile telecommunication protocols, short message services and wireless application protocols, all by categorizing, organizing, analyzing and routing such communications; providing temporary use of non-downloadable software for use in telephonic and electronic message management in the field of customer interaction management in e-commerce, e-service and m-commerce; providing temporary use of non-downloadable software for use in telephonic and electronic message management in the field of customer relationship management; providing temporary use of nondownloadable software for use as artificial intelligence for use in categorizing plain text in order to take an appropriate action such as routing or autoresponse; providing temporary use of non-downloadable software for use in telephonic and electronic message management in the field of inbound and outbound customer marketing or selling, as a sales force automation tool or as a data reporting tool for use in data mining in the field of customer relationship management, for market research and analysis, for text retrieval, for skills based routing of messages to appropriately skilled contact center agents for use in telephonic and electronic message management in the field of customer relationship management, for resource management, for work flow management, for enterprise resource planning, for supply chain and inventory management, for sales order processing, for data archiving and storage, for document management, for automating data warehousing and for extraction transfer load and management, for data security, for access control, namely, for public key infrastructure and for digital certification, for database management for general use; computer consultation in the field of analytic and determining computer hardware systems, computer consultation in the field of computer hardware systems for use in financial services and utilities, retail sector, telecommunications, insurance, governments, travel, tourism and application service provider fields; design of computer software, middleware, computer firmware and programs for others in the field of financial services and utilities, retail sector, telecommunications, insurance, governments, travel, tourism and application service providers; design of computer search engine software for others; design of computer telephony software for others for use with a personal computer to allow the computer user to perform telephone functions via the computer; design of facilities management software for customer relationship management for others; design of business automation software for others, namely, software for graphic modeling of business rules, establishing rule methodology and generating multi-platform business rules; computer programming for others; computer software design for others; computer services, namely, providing search engines for obtaining data on a global computer network; updating and maintenance of computer software; computer consultation services; computer programming consultation; computer systems analysis; computer consultation in the field of computer-based solutions and integration of computer systems and networks; database development services |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, November 8, 2000 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, November 8, 2000 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, November 8, 2000 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | Amacis Limited |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 11 - Company |
| Address | Belfast BT12 6SJ |
| Party Name | Amacis Limited |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 11 - Company |
| Address | Belfast BT12 6SJ |
| Event Date | Event Description |
| Tuesday, September 30, 2003 | ABANDONMENT - NO USE STATEMENT FILED |
| Tuesday, February 4, 2003 | NOA MAILED - SOU REQUIRED FROM APPLICANT |
| Tuesday, November 12, 2002 | PUBLISHED FOR OPPOSITION |
| Wednesday, October 23, 2002 | NOTICE OF PUBLICATION |
| Thursday, August 15, 2002 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Monday, August 5, 2002 | EXAMINERS AMENDMENT MAILED |
| Tuesday, July 23, 2002 | CONTINUATION OF FINAL REFUSAL MAILED |
| Tuesday, May 28, 2002 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, May 28, 2002 | PAPER RECEIVED |
| Wednesday, February 13, 2002 | FINAL REFUSAL MAILED |
| Wednesday, October 24, 2001 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Thursday, October 25, 2001 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, April 30, 2001 | NON-FINAL ACTION MAILED |
| Wednesday, April 11, 2001 | ASSIGNED TO EXAMINER |