| Serial Number | 98137938 |
| Word Mark | LIVEPERSON CONVERSATION COPILOT |
| Filing Date | Thursday, August 17, 2023 |
| Status | 645 - FINAL REFUSAL - MAILED |
| Status Date | Tuesday, September 3, 2024 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Downloadable computer software for use in facilitating interactions in the digital engagement, conversational commerce, bots and automation, artificial intelligence, and customer engagement fields; Downloadable computer software for facilitating interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Downloadable computer software for building bots for interaction and conversations with customers; Downloadable computer software that uses artificial intelligence for natural language processing, generation, understanding and analysis; Downloadable computer software that uses artificial intelligence for enabling businesses to obtain customer support and to assist in providing customer engagement tools and messaging to their customers; Downloadable computer software that uses artificial intelligence for providing automated questions and answer tool within bots to help agents communicate and interact with consumers; Downloadable computer software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable software in the nature of a mobile application for use in facilitating interactions in the digital engagement, conversational commerce, bots and automation, artificial intelligence, and customer engagement fields; Downloadable software in the nature of a mobile application for facilitating interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Downloadable software in the nature of a mobile application for building bots for interaction and conversations with customers; Downloadable software in the nature of a mobile application that uses artificial intelligence for natural language processing, generation, understanding and analysis; Downloadable software in the nature of a mobile application that uses artificial intelligence for enabling businesses to obtain customer support and to assist in providing customer engagement tools and messaging to their customers; Downloadable software in the nature of a mobile application that uses artificial intelligence for providing automated questions and answer tool within bots to help agents communicate and interact with consumers; Downloadable software in the nature of a mobile application for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields |
| Goods and Services | Electronic messaging services; Instant messaging services; Interactive online communication services, namely, providing on-line facilities for real-time interaction between businesses and consumers for on-line customer service and customer support via bots, artificial intelligence, automations and live support |
| Pseudo Mark | LIVE PERSON CONVERSATION COPILOT |
| NOT AVAILABLE | CONVERSATION |
| Goods and Services | Software as a service (SAAS) services featuring software for use in facilitating interactions in the digital engagement, conversational commerce, bots and automation, artificial intelligence, and customer engagement fields; Software as a service (SAAS) services featuring software to facilitate interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Software as a service (SAAS) services featuring software to build bots for interaction and conversations with customers; Software as a Service (SaaS) services featuring software using artificial intelligence for natural language processing, generation, understanding and analysis; Software as a service (SAAS) services featuring software using artificial intelligence for enabling businesses to obtain customer support and to assist in providing customer engagement tools and messaging to their customers; Software as a service (SAAS) services featuring software using artificial intelligence for providing automated questions and answer tool within bots to help agents communicate and interact with consumers; Software as a service (SAAS) services featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Saturday, September 16, 2023 |
| Primary Code | 038 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Saturday, September 16, 2023 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Saturday, September 16, 2023 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | LivePerson, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | New York, NY 10018 |
| Event Date | Event Description |
| Monday, August 21, 2023 | NEW APPLICATION ENTERED |
| Saturday, September 16, 2023 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Friday, December 22, 2023 | LETTER OF PROTEST EVIDENCE FORWARDED |
| Wednesday, January 24, 2024 | ASSIGNED TO EXAMINER |
| Monday, January 29, 2024 | NON-FINAL ACTION WRITTEN |
| Monday, January 29, 2024 | LETTER OF PROTEST EVIDENCE REVIEWED - ACTION TAKEN |
| Monday, January 29, 2024 | NON-FINAL ACTION E-MAILED |
| Monday, January 29, 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Monday, April 22, 2024 | APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED |
| Monday, April 22, 2024 | APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED |
| Monday, July 29, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, July 29, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Monday, July 29, 2024 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Tuesday, September 3, 2024 | FINAL REFUSAL WRITTEN |
| Tuesday, September 3, 2024 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| Tuesday, September 3, 2024 | FINAL REFUSAL E-MAILED |