| Serial Number | 98456027 |
| Word Mark | LIGHTBIRD |
| Filing Date | Tuesday, March 19, 2024 |
| Status | 688 - NOTICE OF ALLOWANCE - ISSUED |
| Status Date | Tuesday, April 8, 2025 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, February 11, 2025 |
| Goods and Services | Downloadable computer software for creating and generating text for replying to questions from customers related to consumer goods and services for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software featuring artificial intelligence, algorithms, algorithms in the nature of automation technology, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software in the nature of an automated virtual assistant and chatbot for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software for processing structured and unstructured multi-modal data; Downloadable computer software for detecting and reporting anomalies in business processes; Downloadable business process management (BPM) software for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software featuring synthetic voice capabilities for responding to questions from customers related to consumer goods and services |
| Pseudo Mark | LIGHT BIRD |
| Goods and Services | Outsource services provider in the field of providing customer contact services of queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties or callers, for use in the field of recruiting, training, coaching, scheduling, surveying, monitoring, supervising, rating, reviewing, managing, performance forecasting, call and video recording, analyzing and training employees for contact centers, telephone call centers, and customer experience centers in the nature of email, telephone call, text message, and social media; Consulting services relating to the operation and management of contact centers, telephone call centers, and customer experience centers; Outsource services provider in the field of handling customer service-related activities to assist clients, namely, third party integrations, agent support resources, conversational artificial intelligence and digital services, fraud and security prevention, order fulfillment and freight logistics management, document imaging services in the nature of scanning documents, document indexing, and office functions in the nature of filing documents, data entry, and database management |
| Goods and Services | Outsource services provider in the field of software development for use in providing business process services; Design and development of computer software; Design and development of computer software featuring automation technology; Design and development of computer software for recruiting, training, coaching, and quality assessment of agents providing customer contact services; Design and development of computer software featuring artificial intelligence, algorithms, algorithms in the nature of automation technology, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Design and development of computer software featuring synthetic voice; Design and development of computer software featuring artificial intelligence and audio and video conference capabilities; Software-as-a-service featuring software for creating and generating text for replying to questions from customers related to consumer goods and services for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring software for performance management of customer service agents for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring artificial intelligence, algorithms, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring software for creating and generating text for replying to questions from customers in the nature of an automated virtual assistant and chatbot for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring software for creating and generating text for replying to questions from customers through processing structured and unstructured multi-modal data; Software-as-a-service software for monitoring, assessing, and coaching customer service agents for detecting and reporting anomalies in business processes; Software-as-a-service featuring business process management (BPM) software for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring software synthetic voice capabilities for responding to questions from customers related to consumer goods and services |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, March 19, 2024 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, March 19, 2024 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, March 19, 2024 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | Unify Holdings LLC |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | Louisville, KY 40223 |
| Party Name | Unify Holdings LLC |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | Louisville, KY 40223 |
| Event Date | Event Description |
| Tuesday, March 19, 2024 | NEW APPLICATION ENTERED |
| Thursday, September 26, 2024 | ASSIGNED TO EXAMINER |
| Tuesday, August 13, 2024 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Friday, September 27, 2024 | NON-FINAL ACTION E-MAILED |
| Friday, September 27, 2024 | NON-FINAL ACTION WRITTEN |
| Friday, September 27, 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Friday, December 27, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Friday, December 27, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, December 27, 2024 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Friday, January 17, 2025 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, February 5, 2025 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Tuesday, February 11, 2025 | PUBLISHED FOR OPPOSITION |
| Tuesday, February 11, 2025 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, April 8, 2025 | NOA E-MAILED - SOU REQUIRED FROM APPLICANT |