| Serial Number | 97076270 |
| Word Mark | KUSTOMER |
| Filing Date | Friday, October 15, 2021 |
| Status | 731 - SECOND EXTENSION - GRANTED |
| Status Date | Wednesday, November 1, 2023 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 3000 - Illustration: Drawing or design which also includes word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, September 6, 2022 |
| Description of Mark | The mark consists of an image of a smiling face in the color black inside of a red thought or speech bubble and with the eyes of the smiling face appearing as a quotation mark symbol, which appears to the left of the word Kustomer in the color black. |
| Goods and Services | Downloadable software and downloadable mobile applications for providing customer support, customer relationship management, customer service, customer engagement, and help desk functionality; Downloadable software and downloadable mobile applications that use artificial intelligence to analyze, manage, automate and optimize customer relationships and customer interactions; Downloadable software and downloadable mobile applications that allow businesses and their users to collect, organize, manage, store, analyze and share customer data and information for the purpose of meeting customer needs and managing customer relationships; Downloadable software and downloadable mobile applications for enabling businesses and their users to collect, organize, manage, store, analyze and share customer data and information across different databases, platforms and communication channels; Downloadable software and downloadable mobile applications that allow users to automate business processes for the purpose of customer relationship management, marketing and sales; Downloadable software and downloadable mobile applications that collect and analyze data for the purpose of providing strategy, insight and reporting on customer relationship management, marketing, sales, operation, product design, and employee efficiency, and for the purpose of providing data analytics to monitor, track, service and predict the behavior of consumers and businesses |
| Pseudo Mark | CUSTOMER |
| Section 2(f) Limitation Statement | As to Kustomer |
| Indication of Colors claimed | The color(s) red and black is/are claimed as a feature of the mark. |
| Goods and Services | Software as a Service (SaaS) services featuring software for analysis, management, automation, and optimization customer relationships in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; Software as a Service (SaaS) services featuring software that uses artificial intelligence to analyze, manage, automate and optimize customer relationships and customer interactions; Software as a Service (SaaS) services featuring software that allows businesses and their users to collect, organize, manage, store, analyze and share customer data and information for the purpose of meeting customer needs and managing customer relationships; Platform as a Service (PaaS) services featuring computer software platform for enabling businesses and their users to collect, organize, manage, store, analyze and share customer data and information across different databases, platforms and communication channels; Software as a Service (SaaS) services featuring software that allows users to automate business processes for the purpose of customer relationship management, marketing and sales; Software as a Service (SaaS) services featuring software that collects and analyzes data for the purpose of providing strategy, insight and reporting on customer relationship management, marketing, sales, operation, product design, and employee efficiency, and for the purpose of providing data analytics to monitor, track, service and predict the behavior of consumers and businesses |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, November 4, 2021 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, November 4, 2021 |
| Primary Code | 042 |
| First Use Anywhere Date | Tuesday, November 15, 2016 |
| First Use In Commerce Date | Tuesday, November 15, 2016 |
| Party Name | Kustomer, Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Short Hills, NJ 07078 |
| Party Name | Kustomer, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | New York, NY 10001 |
| Event Date | Event Description |
| Friday, November 3, 2023 | NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED |
| Wednesday, November 1, 2023 | SOU EXTENSION 2 GRANTED |
| Wednesday, November 1, 2023 | SOU EXTENSION 2 FILED |
| Wednesday, November 1, 2023 | SOU TEAS EXTENSION RECEIVED |
| Tuesday, May 30, 2023 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Tuesday, May 30, 2023 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| Tuesday, May 30, 2023 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
| Saturday, April 29, 2023 | NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED |
| Thursday, April 27, 2023 | SOU EXTENSION 1 GRANTED |
| Thursday, April 27, 2023 | SOU EXTENSION 1 FILED |
| Thursday, April 27, 2023 | SOU TEAS EXTENSION RECEIVED |
| Wednesday, March 8, 2023 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Tuesday, November 1, 2022 | NOA E-MAILED - SOU REQUIRED FROM APPLICANT |
| Tuesday, September 6, 2022 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, September 6, 2022 | PUBLISHED FOR OPPOSITION |
| Wednesday, August 17, 2022 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Friday, July 29, 2022 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Thursday, July 21, 2022 | ASSIGNED TO EXAMINER |
| Friday, November 5, 2021 | NOTICE OF DESIGN SEARCH CODE E-MAILED |
| Thursday, November 4, 2021 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Tuesday, October 19, 2021 | NEW APPLICATION ENTERED |