| Serial Number | 78548755 |
| Word Mark | KNOVA |
| Filing Date | Monday, January 17, 2005 |
| Status | 800 - REGISTERED AND RENEWED |
| Status Date | Monday, August 15, 2016 |
| Registration Number | 3102180 |
| Registration Date | Tuesday, June 6, 2006 |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, December 20, 2005 |
| Goods and Services | computer services, namely consulting services in the field of implementation of computer software systems for others for processing customer interactions and answering customer questions across multiple channels, analyzing data, indexing data and information, and managing business processes, all for use in the field of customer relationship management, service resolution management, knowledge management and enterprise search |
| Goods and Services | Business management services in the field of customer relationship, service resolution management, knowledge management and enterprise search |
| Pseudo Mark | KANISA NOVA |
| Goods and Services | Educational and training services, namely conducting classes, seminars and workshops in the fields of customer relationship, service resolution management, knowledge management and enterprise search |
| Goods and Services | Computer software for processing customer interactions and answering customer questions across multiple channels, analyzing data, indexing data and information, and managing business processes, all for use in customer relationship management, service resolution management, knowledge management and enterprise search |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, January 27, 2005 |
| Primary Code | 009 |
| First Use Anywhere Date | Wednesday, December 31, 1997 |
| First Use In Commerce Date | Wednesday, December 31, 1997 |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, January 27, 2005 |
| Primary Code | 035 |
| First Use Anywhere Date | Wednesday, February 9, 2005 |
| First Use In Commerce Date | Wednesday, February 9, 2005 |
| International Class | 041 - Education; providing of training; entertainment; sporting and cultural activities. |
| US Class Codes | 100, 101, 107 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, January 27, 2005 |
| Primary Code | 041 |
| First Use Anywhere Date | Wednesday, February 9, 2005 |
| First Use In Commerce Date | Wednesday, February 9, 2005 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Thursday, January 27, 2005 |
| Primary Code | 042 |
| First Use Anywhere Date | Wednesday, February 9, 2005 |
| First Use In Commerce Date | Wednesday, February 9, 2005 |
| Party Name | AVOLIN, LLC |
| Party Type | 36 - New Owner After Registration |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | LAKEWAY, TX 78734 |
| Party Name | AVOLIN, INC. |
| Party Type | 35 - New Owner After Registration |
| Legal Entity Type | 03 - Corporation |
| Address | LAKEWAY, TX 78734 |
| Party Name | AVOLIN LLC |
| Party Type | 34 - New Owner After Registration |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | Lakeway, TX 78741 |
| Party Name | APTEAN, INC. |
| Party Type | 33 - New Owner After Registration |
| Legal Entity Type | 03 - Corporation |
| Address | Alpharetta, GA 30022 |
| Party Name | CONSONA CORPORATION |
| Party Type | 32 - New Owner After Registration |
| Legal Entity Type | 03 - Corporation |
| Address | INDIANAPOLIS, IN 46240 |
| Party Name | CONSONA CRM INC. |
| Party Type | 31 - New Owner After Registration |
| Legal Entity Type | 03 - Corporation |
| Address | INDIANAPOLIS, IN 46240 |
| Party Name | KNOVA SOFTWARE, INC. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | CUPERTINO, CA 95014 |
| Party Name | KNOVA SOFTWARE, INC. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | CUPERTINO, CA 95014 |
| Party Name | KNOVA SOFTWARE, INC. |
| Party Type | 12 - New Owner Before Publication |
| Legal Entity Type | 03 - Corporation |
| Address | CUPERTINO, CA 95014 |
| Party Name | SERVICEWARE TECHNOLOGIES, INC. |
| Party Type | 11 - New Owner Before Publication |
| Legal Entity Type | 03 - Corporation |
| Address | SEWELL, NJ 08080 |
| Party Name | Kanisa Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Cupertino, CA 95014 |
| Event Date | Event Description |
| Thursday, January 27, 2005 | NEW APPLICATION ENTERED |
| Monday, March 14, 2005 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Monday, March 14, 2005 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Tuesday, August 16, 2005 | ASSIGNED TO EXAMINER |
| Thursday, August 18, 2005 | NON-FINAL ACTION WRITTEN |
| Thursday, August 18, 2005 | NON-FINAL ACTION E-MAILED |
| Friday, September 2, 2005 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Friday, September 2, 2005 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, September 16, 2005 | AMENDMENT FROM APPLICANT ENTERED |
| Friday, September 30, 2005 | FINAL REFUSAL WRITTEN |
| Friday, September 30, 2005 | FINAL REFUSAL E-MAILED |
| Friday, September 30, 2005 | DATA MODIFICATION COMPLETED |
| Monday, October 3, 2005 | EXAMINERS AMENDMENT -WRITTEN |
| Monday, October 3, 2005 | EXAMINERS AMENDMENT E-MAILED |
| Tuesday, October 4, 2005 | EXAMINER'S AMENDMENT ENTERED |
| Friday, October 14, 2005 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Friday, October 21, 2005 | ASSIGNED TO LIE |
| Thursday, October 27, 2005 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
| Wednesday, November 30, 2005 | NOTICE OF PUBLICATION |
| Tuesday, December 20, 2005 | PUBLISHED FOR OPPOSITION |
| Tuesday, March 14, 2006 | NOA MAILED - SOU REQUIRED FROM APPLICANT |
| Friday, March 24, 2006 | TEAS STATEMENT OF USE RECEIVED |
| Friday, March 24, 2006 | USE AMENDMENT FILED |
| Saturday, April 8, 2006 | STATEMENT OF USE PROCESSING COMPLETE |
| Monday, April 10, 2006 | ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED |
| Tuesday, April 18, 2006 | ASSIGNED TO LIE |
| Thursday, April 20, 2006 | LAW OFFICE REGISTRATION REVIEW COMPLETED |
| Tuesday, June 6, 2006 | REGISTERED-PRINCIPAL REGISTER |
| Wednesday, March 21, 2007 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Wednesday, August 8, 2007 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Wednesday, October 31, 2007 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Wednesday, June 2, 2010 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Wednesday, February 16, 2011 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Friday, May 25, 2012 | TEAS SECTION 8 & 15 RECEIVED |
| Wednesday, June 6, 2012 | CASE ASSIGNED TO POST REGISTRATION PARALEGAL |
| Wednesday, June 6, 2012 | REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK. |
| Wednesday, June 6, 2012 | NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED |
| Wednesday, April 3, 2013 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Wednesday, March 5, 2014 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Saturday, June 6, 2015 | COURTESY REMINDER - SEC. 8 (10-YR)/SEC. 9 E-MAILED |
| Monday, May 23, 2016 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Monday, May 23, 2016 | TEAS SECTION 8 & 9 RECEIVED |
| Monday, August 15, 2016 | CASE ASSIGNED TO POST REGISTRATION PARALEGAL |
| Monday, August 15, 2016 | REGISTERED - SEC. 8 (10-YR) ACCEPTED/SEC. 9 GRANTED |
| Monday, August 15, 2016 | REGISTERED AND RENEWED (FIRST RENEWAL - 10 YRS) |
| Monday, August 15, 2016 | NOTICE OF ACCEPTANCE OF SEC. 8 & 9 - E-MAILED |
| Wednesday, December 28, 2016 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Wednesday, January 11, 2017 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Wednesday, January 25, 2017 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Tuesday, May 30, 2017 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Tuesday, May 30, 2017 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Monday, July 16, 2018 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Monday, July 16, 2018 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Wednesday, May 1, 2019 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Friday, February 7, 2020 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Friday, February 7, 2020 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Thursday, March 17, 2022 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
| Thursday, March 17, 2022 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Thursday, March 17, 2022 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Thursday, March 17, 2022 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Thursday, March 17, 2022 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| Tuesday, July 19, 2022 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
| Tuesday, July 19, 2022 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| Tuesday, July 19, 2022 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| Tuesday, July 19, 2022 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| Tuesday, July 19, 2022 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| Wednesday, January 11, 2023 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Wednesday, February 1, 2023 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Friday, June 6, 2025 | COURTESY REMINDER - SEC. 8 (10-YR)/SEC. 9 E-MAILED |
| Tuesday, December 23, 2025 | TEAS SECTION 8 & 9 RECEIVED |