| Goods and Services | Software as a service (SaaS); software as a service (SaaS) featuring software for use in the field of telecommunications and telephony services; software as a service (SaaS) featuring software for conducting call-centre operations and call centre management for businesses; software as a service (SaaS) featuring software for combining and integrating voice and data communications with computer technologies; software as a service (SaaS) featuring software for use in the handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, and voice response, recording services, speech analytics services, and customised customer-specific applications; software as a service (SaaS) featuring software for controlling internal and external communication, including voice and data, for an organisation's computer system; software as a service (SaaS) featuring software for cloud-based interactive voice response monitoring, cloud-based fax monitoring, interactive voice response, and telecommunications load testing of telephone line capacities; software as a service (SaaS) featuring software for computerised telecommunications and telephony control; software as a service (SaaS) featuring software for controlling and managing access server applications; software as a service (SaaS) featuring software for testing devices that connect to a telephone network, for example, modems, voice response units, telecommunications switching equipment, data communications equipment, and call centre equipment; software as a service (SaaS) featuring software for testing next generation network and Internet protocol multi-media subsystem network equipment, applications and networks; software as a service (SaaS) featuring software for monitoring and testing business communications infrastructure, monitoring and testing telecommunications, monitoring and testing contact centre applications, and monitoring and testing contact centre systems; software as a service (SaaS) featuring software for monitoring and assessing an application program interface's functionality; software as a service (SaaS) featuring software for use in customer relationship management (CRM) and enterprise resource planning (ERP); software as a service (SaaS) featuring software for monitoring the status and efficiency of websites; software as a service (SaaS) featuring software for testing the functionality of other software, for software development project management, for data integrity testing, and for testing and quality assurance management for software in development; software as a service (SaaS) featuring software for the generation, processing, understanding and analysis of multi-modal machine learning (ML) based on language, text, speech, images, videos, sounds, events, and tasks; software as a service (SaaS) featuring software using artificial intelligence (AI) for the automation of business processes and automated document processing to recognise and extract key information for use in various business applications; software as a service (SaaS), featuring software for use in automating testing and monitoring of customer service voice and digital systems; software as a service (SaaS) featuring software using artificial intelligence (AI) for use in organising, implementing, managing and performing tasks to facilitate customer relationship management (CRM), enterprise resource planning (ERP), customer service, customer engagement, customer data platform, contact centre and helpdesk functionality, communications, processing data, communication date and time optimization, anomaly detection, file sharing, calendaring, telephone call processing, web-based telephony, Internet telephony (VoIP) services, voicemail, facsimile services, sales automation, sales performance management, business data analysis and visualization, creating searchable databases of information and data, data storage, and speech analysis; software as a service (SaaS), featuring software for testing of computer software to assure proper functioning, visual appearance, cross-browser compatibility, device compatibility, integration, and compliance; software as a service (SaaS), featuring software for developing, testing, evaluating, and integrating new computer software and hardware products and applications; platform as a service (PaaS); platform as a service (PaaS) featuring software platforms for use in the field of telecommunications and telephony services; platform as a service (PaaS) featuring software platforms for use in conducting call-centre operations and call centre management for businesses; platform as a service (PaaS) featuring software platforms for use in combining and integrating voice and data communications with computer technologies; platform as a service (PaaS) featuring software platforms for use in the handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, and voice response, recording services, speech analytics services, and customised customer-specific applications; platform as a service (PaaS) featuring software platforms for use in controlling internal and external communication, including voice and data, for an organisation's computer system; platform as a service (PaaS) featuring software platforms for cloud-based interactive voice response monitoring, cloud-based fax monitoring, interactive voice response, and telecommunications load testing of telephone line capacities; platform as a service (PaaS) featuring software platforms for use in computerised telecommunications and telephony control; platform as a service (PaaS) featuring software platforms for use in controlling and managing access server applications; platform as a service (PaaS) featuring software platforms for use in testing devices that connect to a telephone network, for example, modems, voice response units, telecommunications switching equipment, data communications equipment, and call centre equipment; platform as a service (PaaS) featuring software platforms for use in testing next generation network and Internet protocol multi-media subsystem network equipment, applications and networks; platform as a service (PaaS) featuring software platforms for use in monitoring and testing business communications infrastructure, monitoring and testing telecommunications, monitoring and testing contact centre applications, and monitoring and testing contact centre systems; platform as a service (PaaS) featuring software platforms for use in monitoring and assessing an application program interface's functionality; platform as a service (PaaS) featuring software platforms for use in customer relationship management (CRM) and enterprise resource planning (ERP); platform as a service (PaaS) featuring software platforms for use in monitoring the status and efficiency of websites; platform as a service (PaaS) featuring software platforms for use in testing the functionality of other software, for software development project management, for data integrity testing, and for testing and quality assurance management for software in development; platform as a service (PaaS) featuring software platforms for use in the generation, processing, understanding and analysis of multi-modal machine learning (ML) based on language, text, speech, images, videos, sounds, events, and tasks; platform as a service (PaaS) featuring software platforms using artificial intelligence (AI) for the automation of business processes and automated document processing to recognise and extract key information for use in various business applications; platform as a service (PaaS) featuring software platforms for use in automating testing and monitoring of customer service voice and digital systems; platform as a service (PaaS) featuring software platforms using artificial intelligence (AI) for use in organising, implementing, managing and performing tasks to facilitate customer relationship management (CRM), enterprise resource planning (ERP), customer service, customer engagement, customer data platform, contact centre and helpdesk functionality, communications, processing data, communication date and time optimization, anomaly detection, file sharing, calendaring, telephone call processing, web-based telephony, Internet telephony (VoIP) services, voicemail, facsimile services, sales automation, sales performance management, business data analysis and visualization, creating searchable databases of information and data, data storage, and speech analysis; platform as a service (PaaS) featuring software platforms for use in testing of computer software to assure proper functioning, visual appearance, cross-browser compatibility, device compatibility, integration, and compliance; platform as a service (PaaS) featuring software platforms for use in developing, testing, evaluating, and integrating new computer software and hardware products and applications; quality management services, namely, quality evaluation and analysis, quality assurance, and quality control, in the field telecommunication and telephony systems; quality management services, namely, quality evaluation and analysis, quality assurance, and quality control, in the field of computer software and software applications for use in telecommunication and telephony systems; providing feature testing, quality assurance (QA) testing, functional testing, and load testing of computer software components and applications related to contact centres for businesses; computer monitoring services, namely, monitoring of computer software components and applications related to contact centres for businesses to ensure proper functioning; computer monitoring services, namely, monitoring of computer software components and applications related to telecommunications and telephony systems; application service provider featuring application programming interface (API) software; application service provider featuring application programming interface (API) software for integrating with telecommunications and call-centre operations and management software for sales, customer service, and business purposes; application service provider (ASP) featuring solutions for use in providing customer experience management, and for use in providing contact centre communications, operations and management, and for use in providing contact centre and telecommunications functionality, namely, predictive dialling, voice recognition, interactive voice response systems, and interactive transaction processing system; application service provider (ASP) featuring software for use in providing customer interaction management and for productively monitoring and managing customer engagement and enhancing customer experience; application service provider (ASP) featuring software for use in providing call center communications, operations and management; application service provider (ASP) featuring software and for use in providing call center and telecommunications functionality, namely, predictive dialling, voice recognition, interactive voice response systems, and interactive transaction processing systems; application service provider (ASP) featuring software providing online non-downloadable cloud based software for customer experience management, and management of customer service; application service provider (ASP) featuring application programming interface (API) software to enable contextual prediction, personalisation, predictive analytics, predictive modelling, visualization, business intelligence, and intelligent recommendations and decision advantage in the fields of business marketing and management; website load testing services; providing temporary use of online, non-downloadable application programming interface (API) software for integration of artificial intelligence (AI) and machine learning (ML) into websites and online software; computer programming and software design; testing, installation, maintenance and updating of computer software; rental of computer software; recovery of computer data; information, advisory and consulting services in the field of computerised telecommunications and telephony systems; information, advisory and consulting services in the field of information technology; information, advisory and consulting services in the field of computer software and computer software development. |
