Providing online non-downloadable software for the collection, analysis, editing, organizing, modifying, book marking, transmission, storage, and sharing of data and information; providing online non-downloadable software for business process improvement, business process management, and business process automation; providing online non-downloadable software for business decision-making, mapping, and tracking; providing online non-downloadable software for generating product and service recom...

Downloadable software for the collection, analysis, editing, organizing, modifying, book marking, transmission, storage, and sharing of data and information in the field of customer relationship management (CRM) and customer service systems