Electronic mail services

enterprise communications software and groupware for individuals, work teams, and administrators comprising utility, operating systems and applications software for use in e-mail and instant message processing, forwarding and archiving, calendaring, telephone dialing, voice mail retrieval, fax retrieval, and mobile telephone and remote online access; and utility, operating systems and applications software for use in web collaboration, desktop sharing, online document authoring and sharing

Software as a service (SAAS) services, namely, providing on-line non-downloadable software services in the nature of email and collaboration software, namely, video conferencing programs, internet-based chat programs, storage programs, and document editing programs that integrate with third-party services