Downloadable electronic publications, namely reports, manuals, and newsletters; Downloadable publications in electronic form supplied online from a website and an application program to be used by end-users, namely, reports, manuals, and newsletters; all relating to quality and regulatory compliance matters

Educational services, namely, conducting creative-learning classes to elementary-grade students and distributing course material in connection therewith; education services, namely, providing kindergarten through 12th grade (K-12) classroom instruction