Providing real-time customer support services, namely, providing product information and answering customer questions via the global computer network

business services, namely, creating, producing and recording for others promotional spots and advertisements accessed from customers' web sites via global computer networks

M 1997-01-02 Customer Interaction Software

Computer software; namely server side active "X" control which converts text to speech and makes an audio file which can be transmitted by communications networks and delivered to a computer screen via Intranet/Internet Web pages

transmission of voice data utilizing a public and/or private communication network

Retail store services, available through computer communications and interactive television, featuring Customer Interaction Software