Downloadable computer software for management and maintenance of contact centers, namely for purchasing of Direct Inward Dialing (DID) numbers, making and receiving Public Switched Telephone Network (PSTN) calls, sending short messages (SMS), providing call analytics, enhancing the performance of call center agents, and integrating with Customer Relationship Management (CRM)

computer telephony software, enabling telephone activities to be performed through a computer

Presentation of concerts, namely, presentation of musical performances; providing a website featuring non-downloadable music and audio entertainment in the nature of audio-books featuring information in the fields of music and speech synthesis using communications, namely, the internet; online publication of electronic books and periodicals; educational services, namely, providing online instruction in the fields of arts, crafts, sports, and general knowledge in the fields of medicine; book r...